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    General Manager - Scottsdale, United States - Veronica Beard

    Veronica Beard
    Veronica Beard Scottsdale, United States

    2 weeks ago

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    Description


    The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the stores visual and operational standards, including the stores shrink %, wage cost and Clienteling.

    The General Manager is responsible for staffing, training and developing high performance teams.

    Responsibilities:

    SALES LEADERSHIP:
    Creates an outstanding sales and Customer Service environment
    Strives for sales excellence and results
    Sets and evaluates weekly, monthly and seasonal goals for staff
    Works with customers and models excellent customer service and Clienteling skills
    Maximizes sales through strong floor supervision skills
    Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
    Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books


    STAFFING AND ASSOCIATE DEVELOPMENT:
    Networks in industry to recruit and hire high quality management and sales-oriented associates
    Fills all levels of open positions within the store in an urgent and timely manner
    Ensures adequate staff is available to meet business needs schedules accordingly
    Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
    Administers company personnel programs including appropriate performance reviews, compensation and employment records
    Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
    Documents employee performance in a timely manner
    Creates enthusiasm and excitement within store to motivate high performance teams


    OPERATIONAL EXCELLENCE:
    Protects store payroll by managing wage costs, salaries, and allowable hours
    Controls companys assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
    Strives for 100% accuracy and compliance in cash, inventory, fixtures and property


    STORE STANDARDS:
    Execute floor-set and promotional directives; implements visual merchandising
    Supervises the overall cleanliness and organization of the sales floor and backroom
    Ensures store appearance and atmosphere supports and reinforces the brand image
    Understands, supports and complies with all company policies and procedures
    MERCHANDISING/


    VISUAL:
    Ensure execution of effective merchandising strategies and directives
    Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
    Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
    Identify and communicate product concerns in a timely manner
    Communicate inventory needs to support the business goals
    FASHION/


    STYLING:
    Represents the fashion and style of Veronica Beard
    Knowledge of current fashion trends and styles
    Appreciation and demonstration of an overall finished fashion look
    Ensure staff is following Veronica Beard fashion guidelines.
    Comfortable with being on camera for social media purposes (both stills and video)
    Able to fluidly discuss product and fashion on camera

    Requirements:


    Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed.

    Strong visual background, sound organization and operational skills
    Minimum of 2 years retail Store Management position/experience in womens apparel (or related field)
    Ability to work flexible schedule including nights and weekends
    Strong verbal and communication skills
    Strong observation skills identifying and assessing customer and employee behavior, reactions, and floor awareness
    Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
    Ability to create a quality working environment that will encourage others to develop and excel
    Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

    At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued.

    As a company, we firmly believe that there is strength in diversity.

    We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

    Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer.

    No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.


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