Vp, Deposit Operations - Brockton, United States - HarborOne Bank

HarborOne Bank

Verified Company

Brockton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Who We Are:

HarborOne's mission has always been crystal clear - absolute dedication to our customers, communities, and colleagues. Established in 1917 to cater to the evolving financial needs of local communities, HarborOne remains steadfast in its commitment to fortify and empower the areas where our customers and employees reside and operate.

At present, HarborOne's presence spans across 30 branches in southeastern Massachusetts and Rhode Island, in addition to 2 commercial lending offices in Boston and Providence.

Our core values of accountability, integrity, respect, trust, and teamwork are the cornerstone of how we conduct our business and manage relationships with our customers.

A career at HarborOne offers a plethora of opportunities to learn, develop, and create an impact, enabling you to make a significant difference.

The VP, Deposit Operations leads the day-to-day functions of the Deposit Operations department. Responsible for overseeing the development and continuous support for various services utilized by HarborOne Bank, such as Checking, Savings and Time Deposit products, ACH, Wire Transfers, CIP, IRAs, and other deposit-related services. The role involves ensuring that daily operations are efficiently carried out with a customer-centric approach, in adherence to departmental policies, procedures, and regulatory requirements.

Responsibilities:

Actively contributes to strategic planning initiatives supporting Banking, Marketing, Cash Management, Commercial, and bank objectives.
Develops, implements, and monitors initiatives focused on enhancing efficiencies within Deposit Operations to enhance customer satisfaction.
Guides the development and implementation of new products and services, utilizing strong organizational skills and leadership qualities.
Contributes to the formulation of short and long-term strategies for the division.
Possesses extensive experience in serving commercial/business clients, understanding the urgency, complexity, and level of customer support required.
Demonstrates creative problem-solving abilities to address process challenges with complex clients while maintaining strong control measures. Collaborates on solutions with a focus on customer service.
Collaborates effectively within the organization and with business partners to ensure smooth flow of work and information, leveraging a comprehensive understanding of technological and financial industry issues to create solutions.
Acts as the liaison with the data processor for the processing of all deposit, e-forms, and IRA functions. Ensures staff receives adequate training on system usage through subordinate managers.
Conducts reviews of processes and procedures while overseeing and coaching the deposit operations team and associated projects. Develops and tracks department goals aligned with the bank's strategic plan.
Monitors the efficiency of operating policies and procedures, ensuring compliance and proper implementation. Oversees the documentation of policies and procedures.
Ensures all activities meet the quality service standards, establishing goals and criteria for departmental recognition.
Manages departmental audits, implementing new processes to address deficiencies. Ensures completion of the ACH annual self-assessment.
Maintains an up-to-date and tested business continuity plan.
Establishes and maintains strong relationships across business units, demonstrating effective leadership and adherence to core company values.

Qualifications:

Required Skills:

Bachelor's degree from a four-year College or University or equivalent work experience.
Minimum of 12 years of relevant banking experience, including at least 4 years in a management role.
Proficient in electronic banking and deposit operations systems, with experience in CORE systems; familiarity with Insight/COCC is advantageous.
Demonstrated ability to collaborate within a team environment.
Strong leadership and communication skills to support team development and motivation.
Capability to initiate and lead major projects independently, aligning division capabilities and guiding team members.
Skill in tackling complex issues and devising innovative solutions for effective risk management.
Commitment to a customer-focused approach.