- Serves as the champion of the patient experience
- Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;
- Prepares for clinic visits by reviewing next day patients and completing next day preparation activities.
- Maintains private physician office charts.
- Checks-in patient upon arrival in the practice. Identify correct patient information in Cerner Revenue Cycle. Verify patient demographic data. Present and educate patients on required forms and obtain signature as required by policy and procedure.
- Collects and posts payments and balances on accounts. Completes daily reconciliation of cash, reconciliation of appointment and charges and follow procedures according to standards. Copy, files and scans insurance cards as indicated by procedure.
- Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information, eligibility, and transfers to registration for update per organization policy, procedures and standards.
- Schedules tests and procedures. Completes and distributes ancillary service requisitions.
- Checks-out patients. Makes return appointments by scheduling patients into the correct appointment type, entering the primary care provider or referring provider and scheduling tests and procedures.
- Communicates with patients and staff by using multiple advanced communication tools, including phone call handling telecommunication system, emails, faxes and on-line chats and on-line scheduling applications.
- Answers telephone, take and deliver messages to physicians, nurses and others. Reports obtained medical information from patients and referring provider accurately, completely and timely. Disseminate messages, mail and forms according to practice communication standards.
- Robust Paid Time Off (PTO) program
- Medical plan with enhanced Tier 1 benefits provided within the CMH system.
- Dental plan
- Vision plan
- Health Savings Account (HSA)
- Basic Life insurance at no cost
- Supplemental Life insurance
- Long-term disability insurance
- 401(k) or 403(b) retirement savings plans
- Tuition IO partnership for student loan repayment assistance and tuition assistance
- Family leave program for Parental Leaves
- Comprehensive Wellness Program
-
Field Service Rep
1 week ago
Maine Trust for Local News Augusta, United StatesAre you a night owl who enjoys working independently? Be part of the team that puts our newspapers in the hands of our subscribers - making someone's day every day. · The Kennebec Journal is hiring a full-time Overnight Delivery Driver aka Field Service Representative (FSR) to jo ...
-
Client Services Rep
9 hours ago
POM Recoveries, Inc. Farmingdale, United States**Client Liaison Support** · POM Recoveries, Inc. , is a national leader in the Receivables Management Industry. · Headquartered in Farmingdale, New York, POM is the boutique agency/servicer of choice for the Healthcare Industry. POM is recruiting an organized, self-motivated ind ...
-
Patient Services Rep
1 week ago
Central Maine Medical Center Auburn, United StatesAt Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. · Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Orthopedics office · This is a ...
-
Customer Service Rep/assistant
1 day ago
O&P Glass Augusta, United StatesCustomer service representative assistant needed for locally owned glass company. O&P Glass has been in business for over 46 years. This position assists the residential part of the company with room to grow. This position will help with assisting customers, making work orders, a ...
-
Domino's Customer Service Rep/Pizza Maker –
1 week ago
Domino's Pizza Chebeague Island, United StatesOur business is growing as our fan base increases Domino's Pizza is looking for customer service experts/pizza makers for our growing team. · We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexib ...
-
Domino's Customer Service Rep/Pizza Maker –
1 week ago
Domino's Pizza South Portland, United StatesOur business is growing as our fan base increases Domino's Pizza is looking for customer service experts/pizza makers for our growing team. · We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexib ...
-
Customer Service Rep
1 week ago
keycollisioncenter Portland, United StatesKey Collision of Portland in Portland, Maine, is seeking a Customer Service Representative to join its team. This is a full-time position that will require excellent communication, multitasking, and organization skills. We are willing to train the right individual · Responsibili ...
-
Customer Service Rep
1 week ago
Applied Industrial Technologies Augusta, United States** Customer Service Rep / Inside Sales** · Location: Augusta, GA, US, 30906 · Company: 1110-Applied Industrial Technologies Customer service professionalsdont pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do fa ...
-
Customer Service Rep
1 week ago
MaineHealth Portland, United StatesSummary · Position Summary · Must be able to provide customer support service at any of the 4 Radiology outpatient locations: Falmouth, Scarborough, Maine Medical Center and Brighton Medical as needed to support call-outs/vacation time. This includes possible weekend hours as we ...
-
patient service rep
1 week ago
Northern Light Health , ME, United StatesNorthern Light Inland Hospital · Department: Orthopedic Clinic · Position is located: Inland Hospital · Work Type: Full Time · Hours Per Week: 40.00 · Work Schedule: 7:30 AM to 5:00 PM · Summary: · The position is the first point of contact for patients and visitors. Schedules ap ...
-
patient services rep
1 week ago
Central Maine Medical Center Bridgton, ME , USA, United States Full timeAt Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. · Central Maine Healthcare is seeking a Patient Services Representative to join our Oncology team at Bridgton Hosptial · This i ...
-
Hospital Services Rep
1 day ago
Augusta University Health Augusta, United StatesThe Hospital Services Representative (also known as Blue Coat Ambassadors) is a key component of the patient/family experience and serves to create a positive first and last impression. This role provides highest level of patient engagement, attentio Hospital, Customer Service, H ...
-
Pre-Access Services Rep
2 days ago
MCG Health System Augusta, United StatesPre-Access Services Rep · Work Location: Augusta University Medical Center · Req Number: 34834 · Department Name: 5103 Financial Quality · Shift: Days/No Weekends · Position Status: Full Time · Employment Status: Regular · This button is used to apply to this position only.If you ...
-
patient service rep ii
1 week ago
Northern Light Health , ME, United StatesNorthern Light Eastern Maine Medical Center · Department: Primary Care - Husson · Position is located: Husson Avenue Practices · Work Type: Full Time · Hours Per Week: 40.00 · Work Schedule: Variable · **Position may be eligible for a $1000 bonus (minus tax) paid after the succes ...
-
Customer Service Rep- Radiology
1 week ago
MaineHealth Portland, United StatesSummary · $500 SIGN ON BONUS · **Current MaineHealth Employees Not Eligible** Position Summary · Provide customer support services at the MMC Department of Radiology at the Bramhall Campus. Prepare orders for imaging procedures both through direct and indirect interaction with ...
-
Customer Service Rep- Radiology
1 week ago
Maine Health Portland, United StatesLimited Part Time · 22 Bramhall St. · Service/Maintenance Support · Week-end Shifts · * Position Summary · * At the direction of Team Leaders, assist Technologists in performance of technical duties. Perform duties of Receptionists or File Clerk, and limited duties of the Radiolo ...
-
Customer Service Rep- Radiology
2 weeks ago
Maine Health Portland, United StatesPart Time · 22 Bramhall St. · Clerical/Administrative Support · Day Shift · $500 SIGN ON BONUS · Current MaineHealth Employees Not Eligible · * Position Summary · * Provide customer support services at the MMC Department of Radiology at the Bramhall Campus. Prepare orders for ima ...
-
Customer Service Rep- Radiology
1 day ago
Maine Health Portland, United StatesFull Time · 22 Bramhall St. · Service/Maintenance Support · Day Shift · * $3000 SIGN ON BONUS · MaineHealth Employees not Eligible, must be seperated 6 months · * Position Summary · * At the direction of Team Leaders, assist Technologists in performance of technical duties. Perfo ...
-
Customer Service Rep- Radiology
2 days ago
MaineHealth Portland, United StatesSummary · $3000 SIGN ON BONUS **MaineHealth Employees not Eligible, must be seperated 6 months** · Position Summary · At the direction of Team Leaders, assist Technologists in performance of technical duties. Perform duties of Receptionists or File Clerk, and limited duties of ...
-
Customer Service Rep(03008)
2 weeks ago
Domino's Franchise Standish, United StatesJob Description Job Description Job Description Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world ANDin every neighborhoodYou will be responsible for taking orders, making pizzas, ...
Patient Services Rep - Lewiston, United States - Central Maine Medical Center
Description
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Cardiology officeThis is a Full Time, benefits eligible position
This position pays $20 per hour
Education and Experience:
1) High school diploma or equivalent required
2) Minimum of one year of work experience in directly communicating and providing service to patients or public required; preferably in a healthcare related field
3) Prior medical office experience and knowledge of medical terminology preferred
4) Demonstrated proficiency with data entry/keyboarding preferred
Essential Duties:
ii. Take people where they are going, rather than point or give directions iii. Use key words at key times. "Is there anything else I can do for you?" iv. Foster an attitude of gratitude.
v. Round with reason and purpose.
What It's Like Working At CMH:
We are all about our team members growth and health.
That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.
CMH offers a robust benefits package that includes:
Living in Central Maine:
While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park.
Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor.
Maine is a wonderful place to raise a family, with safe communities and great public and private schools.About Central Maine Healthcare:
Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization.
Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application
