Front Desk Sales - River Forest, United States - Massage Envy
Description
About the Company.
Massage Envy is a nationwide wellness franchise providing massage, stretch, and skin care services. The brand is built upon the belief that regular massage, stretch, and facials are integral components of whole-body wellness and keep your body working.
Summary:
Do you believe in self-care and a wellness journey? Do you want to be part of a community committed to helping people feel their best? If the answer is "Yes," we want you on our team at Massage Envy Oak Park River Forest.
As a Wellness Advisor at our Oak Park River Forest franchised location, you'll join a wellness community that's 35,000 strong.
Key Responsibilities:
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Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
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Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
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Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
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Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
Qualifications:
- Prior experience as a Customer Service Representative or Administrative role.
- 1 year plus experience handling incoming calls from clients regarding services.
- Minimum of 2 years of sales experience
- Provide exceptional customer service by actively listening to clients understanding their needs, and offering appropriate solutions.
- Open schedule availability.
- Excellent verbal and written communication skills.
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