Staffing /electronic Visit Verification Coordinator - Washington, United States - Premier Health Services, Inc
Description
Staffing /Electronic Visit Verification Coordinator
Premier Health Services delivers compassionate, high-quality care to clients in their homes. The
Scheduler/Electronic Visit Verification "EVV" Coordinator will deliver exceptional customer service to our clients and caregivers. The Scheduler/ "EVV" Coordinatorworks as part of an interdisciplinary team.
Duties will include ensuring clients are appropriately staffed with caregivers and that caregivers' time and attendance tracked through the EVV platform is accurate.
Responsibilities:
- Deliver exceptional and compassionate customer service.
- Ensure that clients are staffed appropriately with caregivers based on physician orders, client's needs and the skills of the caregivers.
- Schedule and coordinate visits of caregivers to maintain patient coverage and to avoid overtime.
- Ensure all caregiver schedules are in EMR/EHR and EVV system and adjust schedules as needed.
- Manage daytoday communication with staff to ensure all adjustment to caregiver's schedules are completed timely
- Monitor and track daily caregivers' clock
- Communicate with and support staff to resolve basic EVV location/ trouble shooting issues
- Review timesheets for accuracy, including hours worked, staff and client signatures, detailed documentation of services provided, and tasks codes to match EVV clock in/out.
- Reconcile clock ins/outs and timesheets, adjusting schedules to reflect actual hours rendered, monitoring, and resolving daily alerts or discrepancies.
- Provide weekly reports on clients not being serviced or underserviced; caregiver compliance; clock ins/outs; and staffing needs to clinical team and HR, respectively.
- Participate in time and attendance, and sick leave verification process for caregiver payroll
- Monitor and train staff on using the EVV system as necessary
- Participate with resolving caregiver complaints/issues/incident reports, as needed
- Assists with interviews of potential caregivers, as needed
- Document patient/caregiver communication in EHR/EMR system
- Participate in case conferences/meeting as needed
- Strong computer skills required
- On call rotation on weekends
- Participate in caregiver inservices
- Perform other duties as assigned
_What's in it for you?_
- Competitive salary with experience
- Flexibility in work schedule.
- Biweekly pay with direct deposit
- and long-term disability.** _Your well-being is important, and we value it._
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Paid time off, including vacation and sick time. _Because as much as you love your job, we want you to also love having time to be you._
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This is a Diversified Healthcare Company. _As a growing organization, we offer many different career paths to help you achieve your professional goals._
Education and/or Experience
- Two years of administrative experience that includes employment and scheduling operations, or equivalent technical training, education, and/or experience
- Experience with EHR/EMR (Axxess) preferred
- Associate's or Bachelor's preferred
- Prior experience within the home health care industry preferred
Skills
- Excellent and professional phone manners
- Excellent customer service skills
- Good organizational skills, problem solver, creative thinker, and strong attention to details
- Proven ability to work independently and make decisions as well as within a team environment
- Ability to empathize and balance objectivity with caregivers
- Excellent verbal and written communication skills
- Able to prioritize daily tasks and handle multiple responsibilities
- Taskoriented with a positive, upbeat attitude
- Able to build and maintain strong relationships with caregivers and clients
- No
Pay:
$ $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
In person
