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- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
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Front Desk Agent- FULL TIME - Syracuse, United States - Crescent
Description
The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributionsStepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse.
We offer FREE parking, FREE staff meal, competitive Paid Time Off , Health Benefits, and we also offer Marriott discounts Worldwide for part time associates
The iconic Marriott Syracuse Downtown is looking for a FRONT DESK AGENT that is a "Hospitality Rockstar" to greet and service our guests.
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
