Email QA Production Manager - Newark, United States - HIGH BRIDGE CONSULTING LLC

HIGH BRIDGE CONSULTING LLC

Verified Company

Newark, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our client an undisputed leader in the streaming technology and publishing industry is seeking a
QA Production Manager.

Summary

Key responsibilities include:

Ensure customer lists criteria is correct and enforce segmentation best practices
Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time
Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner
Maintain an accurate and current QA checklist for marketing operations team members and business partners
Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues
Manage daily/weekly progress reporting and defect resolution tracking. Report on overall QA process, findings, and insights to understand trends
Drive efficiencies in campaign execution through QA process and improvements
Champion the QA process to ensure high campaign production standards, define test procedures and modify to meet evolving needs

Basic Qualifications

Minimum of 25 years of experience in digital marketing or production
Expertise in managing and prioritizing multiple projects with great attention to detail
Bachelor's Degree in Business, Marketing, Communication, Technology Field, or a related field of study
Strong organizational and communication skills with proven ability to handle multiple projects in a fastpaced environment and ability to collaborate with crossfunctional teams
Technically capable, excellent communicator, and a desire to improve processes
Strong analytical capability and a solid understanding of success metrics
Proficient knowledge of MS Office
Working knowledge and understanding of HTML

Preferred Qualifications