Call Center Customer Service Associate - Tampa, United States - Rocket Pest Control

Rocket Pest Control

Verified Company

Tampa, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are hiring Customer Service Associate for our Tampa Call Center located at
5840 West Cypress Street, Suite F, Tampa, FL 33607.

As a CSR, you will provide world class customer service and sales support by responding to customers' requests, courteously and professionally.

The Customer Service Representative handles both inbound and outbound customer service-related calls, sets up call back services for current customer accounts, maintains current customer accounts, and documents all pertinent notes in each customer's account.

How you will be rewarded as a Customer Service Associate

Pay : $ 17.00 per Hour.
Paid Time Off / 8 Paid Holidays.
Medical, dental, vision plans available.
Short term and long term disability, 401k.
Career opportunity and flexibility opportunity to advance.

What you will do on a daily basis as a Call Center Associate

Answering and managing inbound/outbound customer servicerelated calls.
Engaging customers in conversation to qualify each call, determine customer service needs and provide information on Rocket's products and services following call flow guidelines.
Meeting or exceeding performance metrics and KPI's.
Creating call back service accounts for current customers.
Scheduling inspections and/or quality control visits for sales inspectors and technicians.
Navigating multiple programs simultaneously, entering data in real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
Documenting all customer calls accurately in PestPac and forwarding them to appropriate department.
Entering lead information into PestPac accurately and scheduling appointments.
Assisting Inside Sales team with inbound callers during highvolume peak calling hours.

What you will need to qualify as a Customer Service Associate

High School diploma or equivalent.
Must be 18 years or older.
Ability to work onsite in Tampa Call Center.
Must be able to pass a sevenyear criminal background check.
Must be able to pass company drug screen and/or substance abuse testing.
Customer service and interpersonal skills required.
Must have excellent written and verbal communication, with emphasis during telephone calls, followups, and correspondence.
Previous customer service and/or inside sales experience is preferred.
Working knowledge of Microsoft Word, Excel and Outlook required.
Reliable transportation to and from work.
Ability to calculate basic math.
Ability to use a multiline telephone system, scanner, and printer.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to interpret an extensive variety of information and deal with abstract and concrete variables.