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    Technical Support Specialist - Los Angeles, United States - Advantex Professional Services

    Advantex Professional Services
    Advantex Professional Services Los Angeles, United States

    3 weeks ago

    Default job background
    Description
    We are currently seeking a

    Technical Support Specialist

    for a direct hire position with our client located in Los Angeles. This position will be working onsite
    $75,000 to $95,000 depending on experience, plus benefits
    Requires excellent communication skills and strong experience working directly with end users via in-person, phone or virtual

    Technical Support Specialist Responsibilities:
    Position will be responsible for supporting the end-users with technical issues, hardware and software support
    Responsible for installing, configuring and administer of laptops/desktops and mobile devices
    Hardware and software applications, operating systems and various peripherals such as printers, phones or projectors
    Responsible for the set up and configuration of the audio/video conferencing systems
    Responsible for the timely troubleshooting, identification, and diagnoses of technical issues related to desktops and end-user systems/equipment
    Handle the help desk calls and assist the System Engineers
    Basic networking background and working with MS Office 365, iManager, Windows, iOS and Android platforms
    Understanding of server and data center hardware and troubleshooting
    Strong analytical skills and effective communication

    Technical Support Specialist Requirements:
    High School Diploma, AA or BA/BS is highly desired
    3-5 years of strong technical support experience
    Experience with Windows and Mac operating systems
    Excellent verbal and written communication skills
    Strong interpersonal skills and strong customer service approach
    Experience with imaging, printers, copiers, Windows and document management systems
    Legal industry is desired or working in a professional service environment

    #J-18808-Ljbffr
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