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    Service Desk Associate - Dallas, United States - Cooper Aerobics

    Cooper Aerobics
    Cooper Aerobics Dallas, United States

    2 weeks ago

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    Description
    Part-time. The Service Desk Associate is responsible for responding to the needs of all members at the Cooper Fitness Center. Their primary role is to coordinate check-ins and customer service needs on a regular basis.

    Schedule:
    varies; including week days and weekends


    Essential Duties & Responsibilities


    • Provide exemplary customer service to members, guests, vendors, and fellow teammates.
    • Respond to customer comments and questions in an appropriate and timely manner.
    • Responsible for answering and directing calls on a multi-line phone.
    • Responsible for processing point of sale transactions, laundry distribution to members, reserving tennis courts, private Pilates and other classes, locked locker and other locker room issue resolution.
    • Maintain a positive attitude and contribute towards a quality work environment; including having a high level of teamwork and cooperation as well as strong communication.
    • Support the mission statement and core values.
    • Maintain a clean, organized work environment.
    • Have complete knowledge and understanding of all services and products while educating clientele in these areas.
    • Attend all mandatory staff meetings and service related events.
    • Enforce CFC rules (i.e. shirts, closed toed shoes required, phone policy, kids polices).
    • Follow all policies and procedures for Cooper Fitness Center as designated by the Service Manager and policy and procedures manual.
    • Other duties as assigned.

    Not quite a fit? For a complete listing of all of Cooper Aerobics' employment opportunities, please visit our Careers section on our website. Click the following link to find your next career

    Requirements


    • Experience in customer service environment (hotel, spa, fitness, or retail).
    • Excellent customer service skills required.
    • Strong ability to recommend and educate the clientele on programs and services.
    • Must be able to lift and carry up to 30 pounds.
    • CPR Certification required or complete within 30 days upon hired.
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