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Jupiter

    Dock Hand - Jupiter, United States - Lessing's

    Lessing's
    Lessing's Jupiter, United States

    Found in: Lensa US 4 C2 - 1 week ago

    Default job background
    Description
    :


    JOB OVERVIEW


    Under the supervision of the Seafood Market Manager, provides immediate assistance to crafts arriving/departing the dock and performs a range of customer service duties in a safe, courteous, efficient, and professional manner.

    The Deckhand/attendant is mainly responsible for the operations associated with the boating customers/fishmongers.
    Reports to:

    Seafood Market Manager, with a dotted line to General Manager and the Director of Operations


    AREAS OF RESPONSIBILITY
    The Guest


    • Provides the highest level of customer and guest services, expedites any requests from vessels, including transport of patrons and baggage to and from dockside.
    • Addressing and greeting guests, answering questions in a friendly manner, proactively offering assistance, and
    providing accurate and timely information.


    • Assist in the loading and unloading of watercraft (fish to the market, guests bringing supplies to the boat, etc.)
    • Routinely operate watercraft, should a guest need assistance docking.
    • Build a clientele database for future use, using a logbook. Log all crafts parked on the dock with owners name, email, and phone number
    • Be proactive in achieving great results by furthering your knowledge of products offered in the market and restaurants,
    offering ideas and suggestions to the LS team.


    • Run market items to boating clientele
    The Property


    • Demonstrate the ability to be organized, to work independently, and with the team to provide the highest quality experience, all while maintaining the overall appearance of the dock area.
    • Carry out routine cleaning duties of the dock/marina area that meet established quality standards for all Love Street operations.
    • Contribute to a healthy, safe, clean, and fun work environment.
    • Protect and regulate guest movement though out the Riverwalk and dock areas, per Rules and Regulations of Love Street
    The Bottom Line


    • Observe all store rules and Company policies, shift operating hours at all times as scheduled or assigned by Store Manager.
    • Ensure every craft/ product is correctly handled.
    • Always be guest facing to protect the dock/marina from accidents/incidents.
    • Responsible for enforcing rules, regulations of marine area.
    Delivering Remarkable Results


    • Being able to listen to others' points of view and recognizing and appreciating differences
    • Must be very comfortable in and around water.
    • Know about products used throughout the properties to provide and assist guests in deciding where they would like to dine
    • Highly detailed oriented & ability to prioritize
    • Must have valid Florida driver's license
    • Must be willing to work weekends & holidays
    • A LOVE of all things nautical & seafood-related.
    • Ability to take the initiative and work independently
    • Be a team player, goal-oriented
    • Excellent time management
    • Ability to perform in an intense, fast-paced environment
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