Sales Manager - Sevierville, United States - Pepper Palace Inc

Pepper Palace Inc Sevierville, United States

2 weeks ago

Description

Job Description

Job Summary:

The Sales Manager at Pepper Palace plays a pivotal role in driving the store's sales performance, ensuring exceptional customer service, and maintaining the brand's high standards. This position involves hands-on management of store operations, team leadership, and a commitment to achieving sales goals, all while ensuring an outstanding experience for every customer.

Duties/Responsibilities:

Customer Engagement:

Act as a frontline contact for customer queries, feedback, and service, ensuring every customer experiences the best of Pepper Palace.
Stay updated on product knowledge to assist customers with informed recommendations and insights.
Address and resolve any customer concerns promptly, ensuring satisfaction and promoting return visits.

Operational Support:

Aid the Retail Sales Manager in daily store operations, ensuring tasks like inventory checks, product restocks, and visual merchandising are executed efficiently.
Contribute to a welcoming store environment, upholding Pepper Palace's visual and service standards.
Engage in sales initiatives, assisting the team in meeting store targets and KPIs.

Team Collaboration:

Support the Retail Sales Manager in fostering a collaborative and positive team environment.
Provide feedback on customer preferences, trends, and potential areas for improvement.
Assist in training sessions and team meetings as needed.

Other duties as assigned.

Qualification:

High school diploma or equivalent required.
1 – 3 years of supervisory experience.
Commitment to delivering exceptional customer service.
Strong organizational and multitasking abilities.
Solid communication and interpersonal skills.
Ability to work cohesively with a team and support leadership directives.
Familiarity with retail operations and an understanding of store dynamics.
Previous experience in retail sales or customer service roles.

Travel Requirements:

0 - 5% of the time or as business requires.

Pepper Palace is an Equal Opportunity Employer, a proud supporter of Veterans, and a Drug-Free Workplace.

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