- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips; sales bonuses
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
- Sales experience and confidence (membership sales are highly valued)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness
- Reliable transportation
- Willingness to work in a smoke-free environment
- Reliable transportation
- A computer, internet connection and cell phone for use during remote shifts
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential clients and convert to paying members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
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Front Desk Associate - Salt Lake City, United States - Scenthound
Description
Job Description
Job DescriptionPerks and Benefits:
About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager
Tasks:
Skills and Abilities:
Full time employees are eligible for up to $275/month in health insurance reimbursement and 1 week of paid vacation per year.
Starting wage is $14/hour with a guarantee of $15 including tips (although the current combined pay averages $17/hour.) Additionally, a $5 commission will be paid for each membership sold.
This position is for our South Jordan location located at 10479 S Redwood Road.
Company DescriptionScenthound is a dog health and wellness company focused on routine care for dogs' Skin, Coat, Ears, Nails and Teeth.