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    Voice Network Engineer - West Palm Beach, United States - AVASO Technology Solutions

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    Technology / Internet
    Description

    About the Job Description-

    Voice Network Engineer who is responsible for the providing L2 and L3 support for all voice related issues. Engineer should have Strong Knowledge and experience of LAN and WAN networks, VOIP and SIP Protocols.

    Voice Engineer Roles and Responsibilities:

    L2 and L3 Support for all voice related issues

    Resolves/close assigned tickets within agreed SLA.

    Maintain all PBX's, Avaya, Cisco, Nortel, etc.

    Manage and configure all Adds, Moves and Changes.

    Troubleshoot and resolve all PBX's issues.

    Maintain all Analog lines, PRI's, all Microsoft Teams voice lines, all Genesys voice lines, 800 numbers.

    Troubleshoot, open and manage, all tickets with Telco for issues and outages.

    Genesys Pure cloud: setup users, call queues, call routing, port numbers, built Architects, Setup SMS, Email, CRM. Screen recordings.

    **** Moved all CEMEX's Dispatch Centers to Genesys Pure Cloud ****

    Troubleshoot and resolve all Genesys Pure cloud issues.

    Microsoft Teams Voice: setup users, build Call Queues, Auto Attendants, port numbers, assign calling plans, Configure Teams common area phones.

    Troubleshoot and resolve all Microsoft Teams voice issues.

    **** Currently I'm moving all CEMEX plants to Microsoft Teams Voice ****

    Maintain all Voice and Data cabling – manage installations of all new CAT6 or Fiber, setup repairs of all cabling issues with CEMEX's Vendor.

    Weekly Meetings with CEMEX IT management

    Required:

    • CCNP Voice engineer L2/L3
    • Maintain all PBX's, Avaya, Cisco, Nortel, etc.
    • Maintain all Analog lines, PRI's, all Microsoft Teams voice lines, all Genesys voice lines, 800 numbers.
    • Troubleshoot, open and manage, all tickets with Telco for issues and outages.
    • Genesys Pure cloud: setup users, call queues, call routing, port numbers, built Architects, Setup SMS, Email, CRM. Screen recordings.
    • Avaya Engineer - Expert knowledge.
    • Microsoft Teams Voice Admin – Expert knowledge
    • Strong Knowledge and experience of LAN and WAN networks
    • Strong Knowledge and experience of VOIP and SIP Protocols


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