Customer Experience Distribution Center Associate - Pleasant Prairie, United States - Global Industrial

Global Industrial

Verified Company

Pleasant Prairie, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Global Industrial:

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs.

We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities:

The CEX Distribution Center Associate operates within a given distribution center and serves as a boots on the ground point of contact for all communications between the Operations and Customer Experience departments.

In the capacity as a liaison, this person will be responsible for tracking down information, physical products, or documents to help expediently resolve customer issues.

Responsibilities:
Electronically capturing copies of all carrier BOLs (especially those tied to customer carrier shipments)
Locating paper copies of shipping documentation when required
Checking locations for correct items, missing parts/pieces, UOM issues
Will call and collect shipment verifications (is this still in the DC?)
Requests to add additional packaging
Special shipment requests such as assembling a nonassembled item
Making sure all returns are logged into PCS the day they are returned
Special circumstance cancellations
Obtaining additional images required for issuing freight claim
Additional responsibilities as assigned

Competencies and skills:

Qualifications:
Knowledge of Global Industrial distribution center logistic procedures and protocol
Ability to capture digital images via a camera and scanner, and upload files for distribution
Ability to multitask and provide quick responses to escalated issues
Strong ability to actively work, notate, and provide updates on multiple requests
Comfortable working in a distribution center environment on the floor, with temperature variations, and around material handling equipment
Ability to remain focused and actively working while being managed from a remote location
Able to lift 40 lbs

EEO/AA Statement:

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.