- Communicate primarily with end users, Field Service and Field Sales representatives to resolve technical problems and answer questions related to their Nova instruments.
- Documenting details of each call including steps taken to resolve problems and/or answer questions in the Pivotal Database.
- Participate in rotating after hours support to provide 24 hours a day, 7 days a week technical support.
- Assist in the training of new Technical Product Specialists, Field Service Specialists and Field Sales representatives.
- Provide Preventive Maintenance and Corrective Maintenance support to internal customers in Manufacturing, Quality Control and Research and Development.
- On occasion, take part in special projects for customers or the Technical Support department
- Occasional travel to customer sites.
- Familiar with bioengineering, biotechnology research laboratory and/or biologics production/manufacturing settings.
- Familiarity with cell culture/fermentation for biologics development is a plus.
- Must be an effective communicator with strong analytical skills.
- Strong computer skills.
- Strong technical ability to troubleshoot and understand complex systems.
- Strong interpersonal skills and technical aptitude.
- Strong ability to multi-task.
- Physical Demands:
- Alternating between standing and sitting, Climbing stairs, Crouching/stooping, Far visual acuity, Fine motor manipulation, Gross motor manipulation, Hearing, Keyboarding, Kneeling,
- Lifting/Carrying up to -751bs., Pushing or pulling up to -751bs., Moving objects, Near visual acuity, Peripheral visual acuity, Reaching overhead or below, Remaining in a stationary position, often standing, or sitting for prolonged periods, Using hands to handle, control, or feel objects, tools, or controls., Walking, Ability to wear PPE.
- Minimum BS or equivalent, in Chemistry, Biology, Bioengineering, Life Sciences or Electronics.
- 2 plus years' related experience required. Biotechnology, Biomedical engineering, Laboratory background preferred.
-
Senior Product Specialist
2 weeks ago
CarGurus Cambridge, United StatesDescription · Who we are · At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market ...
-
Production Specialist
1 week ago
ZwitterCo, Inc. Winchester, United StatesProduction Specialist - Chemical Processes · Woburn, MA · Overview of Role · ZwitterCo is seeking an experienced Production Specialist to join our expanding manufacturing team. This role will be a key contributor to scaling and maturing our in-house production and chemical pro ...
-
Technical Product Specialist II
6 days ago
Nova Biomedical Waltham, United StatesNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities. · Technical Product Specialist II - Biotech · Nova Biomedical is hiring a · Technical Product Specialist ...
-
Seinor Product Marketing Specialist
6 days ago
Vista Waltham, United StatesOur Team: · It's an exciting time to join the Vista team We empower millions of small businesses to create customized products that help them grow their we're not stopping there. We are creating breakthrough online design tools that will allow businesses and consumers to create ...
-
Senior Product Specialist
1 week ago
CarGurus Cambridge, United StatesWho we are · At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration h ...
-
Digital Product Specialist
2 weeks ago
Harvard Business Publishing Boston, United States Full time(HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you · The opportunity · Are you passionate abou ...
-
Sign Graphics and production Specialist
5 days ago
ASP Enterprises Inc Newton, United StatesJob Description · Job DescriptionSummary of Position: · Looking for a profesional with an outgoing personality for top area sign company at it's Newton location. · Ideal candidate will be proficient in Adobe Illustrator and must have a computer or graphics training or related deg ...
-
Video Production and Digital Media Specialist
2 weeks ago
MIT Cambridge, United States Full time (Hybrid)Job Description · VIDEO PRODUCTION AND DIGITAL MEDIA SPECIALIST , Computer Science and Artificial Intelligence Laboratory (CSAIL)-CSAIL Alliances, to join the Alliances marketing team and act as the main videographer to capture research videos, events, and programs at CSAIL for u ...
-
Sales /Product Specialist
1 day ago
Sentry Auto Group Medford, United StatesJob Description · Job DescriptionRetail Sales Consultant / Product Specialist · Sentry Ford Lincoln – Medford, MA · We are looking for "people who like people;" who want to make a friend along with a customer; who want to do business with integrity; who want each customer of ours ...
-
Project Specialist, Product Commercialization
10 hours ago
Partners HealthCare Cambridge, United States Full timeDescription About Us: · As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General H ...
-
SLS Print Production Specialist
2 days ago
Formlabs Somerville, United States Full timeTo reinvent an industry, you have to build the best team. · Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our Engineering Print Farm is where we print parts for the eng ...
-
Product Specialist- Remote
20 hours ago
Siemens Industry Software Inc. Boston, United States PermanentSiemens EDA is looking to hire a highly motivated engineer with asemiconductor and electronics engineering background. · This job position is with the Product Specialist team in the CICV R&Dgroup at Siemens EDA. We are looking for a senior engineer to be the technicalinterface t ...
-
Product Specialist
6 days ago
Cohu, Inc. Norwood, United StatesThe STG Product Marketing team is looking for a highly motivated, and self-driven technologist to drive engagement in the RF market. You will work collaboratively with engineering, product marketing, the global sales team, and customers to develop innovative and practical applica ...
-
Product Specialist
2 weeks ago
SunSource Northborough, United StatesThe Hope Group, A SunSource Company, is New England's leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to compl ...
-
Product Specialist
2 hours ago
Rapiscan Systems Andover, United StatesRapiscan Systems, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices ...
-
Sherwin-Williams Medford, United States· This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure ...
-
Sherwin-Williams Careers Medford, MA, United States Full timeThis position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure ma ...
-
Sherwin-Williams Careers Medford, MA, United States Full timeThis position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure ma ...
-
Print Production Specialist
6 days ago
Infinite Graphic Solutions, Inc Woburn, United StatesJob Description · Job DescriptionLooking for a print digital print production person PART TIME 3-4 days a week 4-5 ours a day · Small but busy shop must have experience in the following · Digital BW and Digital color bindery work · Company DescriptionPrinting companyCompany Descr ...
-
Product Specialist
5 days ago
State Street Boston, United States OTHERProduct Specialist / Strategist (State Street Bank and Trust Company; Boston, Massachusetts): Will work with relevant stakeholders (business, operations, clients) to capture and define the strategic requirements, goals, and objectives and successfully lead strategic initiatives f ...
Technical Product Specialist I - Watertown, United States - Nova Biomedical
Description
Nova Biomedical is hiring a Technical Product Specialist I in our Waltham, MA facility to support end-users of Nova Products, primarily by telephone, to solve technical problems and answer questions related to the operation and maintenance of their Nova analyzer. You will provide similar support to Nova's Field Service Specialists, Field Sales representatives as well as in-house personnel.
More specific responsibilities will include:
Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, company subsidized cafeteria and an innovative scholarship program for children of employees.
