- Handle inbound calls from subscribers.
- Resolve customer problems to avoid escalation.
- Ask probing questions to gather information related to customers who want to cancel.
- Interpret coded alarm signals received from customers monitoring system which include unlawful intrusions, fire, panic, supervisory activity, or two-way voice.
- Assist in cancelling the dispatch of authorities to customers addresses in the event of a false alarm.
- Handle billing disputes and small collections.
- Provide basic alarm system troubleshooting (including performance testing and low batteries) transferring to the correct department if needed
- Process customer requests for yard signs and insurance certificates.
- Negotiate pricing for customer add-on equipment
- Promote self-service options of and assists with web site troubleshooting.
- Follow-up with alarm service technicians regarding job tickets. Able to open, close and reassign jobs as need
- Provides solutions to customers technical issues by identifying the problem, researching answers and guiding the customer step-by-step through corrective measures for one-call resolution.
- Help customers with the installation and troubleshooting of cameras, battery replacements and other components
- Provide recommendations on upgrades to the customers current home security alarm or highlight advances in home automation
- Assign technicians to visit a customers home if their issue cannot be resolved effectively over the phone
- At least 1 year of proven work experience in technical support or similar role
- Two years of call center experience preferred
- Proficient problem solving and communication skills
- Excellent computer skills
- Minimum typing skills of 30 WPM
- Bilingual in Spanish preferred, not required
- Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
- Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
- To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page .
-
Customer Success Specialist
2 weeks ago
Brinks Home Farmers Branch, United StatesBrinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. · We strive for the highest standard ...
-
Customer Success Specialist
1 day ago
Motiva USA, LLC - Establishment Labs Irving, United StatesAbout Us: · Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the w ...
-
Client Success Specialist
2 weeks ago
Gartner Irving, United StatesAbout Gartner Digital Markets: · Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services. · Gartner Digital Markets is the world's largest platform for findin ...
-
Customer Success Specialist
2 weeks ago
Brinks Home Dallas, United States· Brinks HomeTM is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. · We strive for the highest sta ...
-
Customer Success Specialist
2 weeks ago
Brinks Home Farmers Branch, United States· Brinks HomeTM is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. · We strive for the highest sta ...
-
Customer Success Specialist
2 weeks ago
Brinks Home Dallas, United StatesBrinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. · We strive for the highest standard ...
-
Customer Success Specialist
1 week ago
Brinks Home Dallas, United StatesBrinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.We strive for the highest standards fo ...
-
Customer Success Specialist
1 week ago
Brinks Home Dallas, United States· Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. · We strive for the highest standa ...
-
Client Success Specialist
2 weeks ago
Corient Private Wealth LLC Dallas, United StatesJoin a team that values your ambition and empowers your growth · At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communiti ...
-
Student Success Specialist
1 day ago
Southwestern Baptist Theological Seminary Fort Worth, United StatesPosition Title: Student Success Specialist and DSO · Department: Student Success and International Student Services · Date Prepared: Feb. 2024 · FLSA Status: Hourly · Part-Time · Standard of Christian Commitment · The candidate must possess a strong commitment to the missio ...
-
Customer Sales Specialist/Success Manager
3 weeks ago
Wellfit Technologies Inc. Irving, United StatesJob Description · Job DescriptionWellfit is the dental industry's fintech solution A healthcare fintech company that enhances experiences between patients, providers, employers and payors. Wellfit provides access to treatment and care of all by removing financial barriers. · Abou ...
-
Client Success Specialist
3 weeks ago
National Pool Partners Rockwall, United StatesNational Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. As a growing Company, we are always looking to expand our team with those who display the following characteristics that align with our cor ...
-
Customer Sales Specialist/Success Manager
2 weeks ago
Wellfit Technologies Inc. Irving, United StatesWellfit is the dental industry's fintech solution A healthcare fintech company that enhances experiences between patients, providers, employers and payors. Wellfit provides access to treatment and care of all by removing financial barriers. · About the Role · As a Customer Succ ...
-
Controls Programmer
4 days ago
Insight Global Farmers Branch, United States*This role is open to RELO candidates* · Required Skills and Experience · 7+ years' experience in Building Automation Systems controls · 5+ years' experience relevant programming experience, Distech programming specifically · Familiarity with other Building Automation Systems (B ...
-
Quality Assurance Safety Culture Specialist
4 days ago
Tenova LLC Farmers Branch, United StatesThe Safety Culture Specialist is key to supporting store operations and upholding safety standards. This role involves a combination of technical skills and interpersonal abilities to ensure all store locations have the correct access, receive proper training, and are supported i ...
-
Customer Order Specialist
2 weeks ago
McLane Company Inc Carrollton, United States Full timeBeginning of the main content section.Return to the home pagePrintable FormatJob Description - Customer Order Specialist Job Description Customer Order Specialist Description Accelerated pay based on your experience. · Benefits such as medical, dental, vision, and company-paid ...
-
AR Specialist
3 weeks ago
Insight Global Carrollton, United States**ONSITE 5 DAYS A WEEK IN CARROLTON, TX - THIS IS A 6 MONTH CONTRACT TO HIRE POSITION** · Must haves: · 2+ experience in accounts receivables · Experience with invoicing and collections · Accounting software experience. NetSuite is preferred. · Strong experience in Excel · Some c ...
-
Supv, Operations I
3 weeks ago
Target Specialty Products Carrollton, United States Full timeBenefits Start Day 1 for Full-Time Colleagues - No Waiting Period · For more information about our benefits, see below · What do our Operations Managers do? · Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sa ...
-
Digital Marketing Specialist
4 days ago
Beacon Hill Carrollton, United StatesBeacon Hill Associates is looking to hire a Digital Marketing Specialist for their client in Carrollton, TX. This is a DIRECT HIRE opportunity and looking to move quick · Develop and execute comprehensive digital marketing strategies, covering SEO/SEM, email, social media, and d ...
-
Inside Sales Executive, Small Law
2 weeks ago
Thomson Reuters Carrollton, United States Full timeThis is a Sales Executive (Inside) hybrid role within our Legal Professionals Small-Law client segment, primarily focused on new logo sales, with a secondary focus on driving expansion in existing accounts (upsell / cross-sell). In addition to bringing in new business, this role ...
Customer Success Specialist - Farmers Branch, United States - Brinks Home
Description
Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.
Position Overview:
We are currently seeking a determined Customer Success Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
At Brinks Home, we believe in continuous growth and development. As a Customer Success Specialist, not only will you learn how to successfully handle billing and account updates, but you will also learn basic troubleshooting for our alarm systems and their components. Once you master your Customer Success Specialist training, you will control the next steps in your career pathing by having several options to pick from in our Customer Success and Customer Relationship groups.
Once you have mastered both positions, the opportunities are endless Please click the
link below to view the career growth options
Key Responsibilities:
Requirements:
Benefits:
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#equalopportunityemployer #veteranfriendly
