Customer Care and Support Specialist - Shelton, United States - Budderfly

Budderfly

Verified Company

Shelton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join the Mission to Save the Planet

Budderfly is a rapidly growing company in the energy management sector, supported by private equity, with a mission to reduce global carbon emissions specifically for small to medium-sized businesses.

We specialize in providing sustainability solutions to businesses with consistent footprints such as restaurant chains, assisted living facilities, retail franchises, and more.

Without any initial investment required, Budderfly implements, oversees, and controls a mix of innovative technologies, equipment upgrades, and customized energy software to offer comprehensive energy-saving solutions to our clients.

Recognized as #2 among energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list.

We are a dynamic and committed team collaborating to make a positive environmental impact while ensuring top-notch customer satisfaction.

We are expanding rapidly and seeking talented individuals who are enthusiastic about creating a better world.

We are looking for a creative, reliable, hardworking Customer Care and Support Specialist who thinks outside the box. We need individuals experienced in problem-solving who can effectively collaborate with both customers and internal teams at Budderfly.

Responsibilities:

Serve as a liaison between management and clients
Show dedication to enhancing customer service and business efficiency
Proactively manage customer relations including billing, IoT, monitoring, and outreach

Desired Characteristics:

Excellent interpersonal, analytical, verbal, and written communication skills
Ability to work well in a team as well as autonomously
Resourceful problem-solver with strong multitasking abilities
Willingness to work on weekends and holidays as needed
Enthusiasm for energy conservation

Qualifications:

Demonstrated experience in customer service over the phone
Proficiency in resolving billing and customer care issues
High School Diploma or equivalent
Available Monday to Friday from 11:30 AM/ET to 08:30 PM/ET, with occasional weekend shifts
Immediate availability

Compensation is determined based on experience, skills, qualifications, and location.

What We Offer:

Opportunities for career growth in a rapidly expanding, supportive company culture
Competitive salary
Comprehensive benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
Chance to be part of a team that values its members and collaborates to drive positive change
Budderfly is dedicated to offering equal job opportunities to all candidates and employees regardless of various factors, and actively promotes equal employment opportunities.
We encourage applications from all individuals, including those with disabilities. If you require accommodation due to a disability, please reach out to us for assistance in accessing our career website.