- Culver City, CA$83,600 $104,500 USDAbout our ValuesWe want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do.
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Customer Experience Associate
2 weeks ago
Dr. Squatch Marina del Rey, United States**Why We Exist and What We Do**: · **About the Role**: · The Customer Experience Associate will be an integral member of a highly cross-functional team at Dr. Squatch. They will be a key component in resolving day-to-day customer service issues, working directly with our outsourc ...
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Customer Experience Specialist
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AGCO Los Angeles, United States**Customer Experience Specialist (m/w/d) im Bereich Marketing** · Arbeiten Sie mit uns an Zukunftstechnologien fr die Ernhrung der Welt. Kommen Sie in ein dynamisches und international vernetztes Team. Machen Sie aus Ihrem Job eine Berufung. Bei Fendt. · Es ist unser tglicher Ans ...
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Customer Experience
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The Aesthetic Immersion Brea, United States**Welcome to The Aesthetic Immersion** · **We are growing and looking for a Customer Experience & Events Specialist to join our team** · **WHAT WE'RE LOOKING FOR IN A CANDIDATE** · - Associate degree in computer science, marketing, or similar discipline is required, higher degree ...
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Customer Experience Specialist
2 days ago
Endless Pursuit Corporatiion Gardena, United States**Job Types**: Temporary, Seasonal · Pay: $ $18.00 per hour · Expected hours: 20 per week · **Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Parental leave · - Vision insurance · Experience level: · - 1 year · Shift: · - Day shift · - Eve ...
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Customer Experience Rep
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Exemplis Cypress, United States**Salary Range**: $ $27.85**: · **Position Summary**: · At Exemplis, our heart, soul and mission is to provide our customers what they want, how they want it, when they want it. The only way we're able to deliver on this mission every day is through our exceptional team of bright ...
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Customer Experience Agent
1 week ago
Amplify Insights Fullerton, United StatesDo you have strong communications skills? · Are you looking for your first business oriented position? · Our Customer Experience Agents receive hands-on training in customer communications and management. This role focuses on direct customer interactions and retention to enhance ...
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Customer Experience Manager
1 week ago
Michaels Stores, Inc. La Habra, United StatesStore - LA-LA HABRA, CA · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. ...
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Lead, Customer Experience
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Molina Healthcare Long Beach, United StatesJob Summary · Provides customer support and stellar service to meet the needs of our Molina members and providers. · Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. · Provides product and service information, and ide ...
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KARL STORZ El Segundo, United StatesAt KARL STORZ, we take pride in helping patients · through some of the toughest journeys of their lives. · We are making contributions that matter. · Regardless of your role, YOU improve patients' lives every day. · **Location**:El Segundo, CA, US, 90245 · **Company**:KARL STORZ ...
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Senior Manager, Customer Experience
1 week ago
Sony Pictures Culver City, United States Full timeJob DescriptionAs part of the Sony Pictures Home Entertainment marketing team, this position will develop & drive insights-based marketing programs and facilitate strategic planning for key digital accounts (iTunes, Google Play, Microsoft, PlayStation). This role will work closel ...
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Customer Experience Associate
2 weeks ago
Dr. Squatch Marina del Rey, United StatesWhy We Exist and What We Do: · At Dr. Squatch ), we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and g ...
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Encore Global Anaheim, United StatesThe approximate hourly range is based on skills & experience $22.00-$23.00 per hour. · Position Overview · Act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensu ...
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Part Time Customer Experience Manager
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Michaels Stores, Inc. Westlake Village, United States Part timeStore - LA-THOUSAND OAKS, CA · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer ser ...
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Retail Customer Experience Manager Pt
1 week ago
Michaels Stores, Inc. Fullerton, United StatesStore - LA-FULLERTON, CA · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service ...
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Customer Experience Associate
2 weeks ago
FIGS Santa Monica, United States**Customer Experience Associate** · at FIGS Santa Monica, CA FIGS is looking for a Customer Experience Associate to work directly with FIGS customers to ensure that they have a memorable and awesome experience. As part of the Customer Experience team, you will provide support to ...
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Senior Vendor Manager, Customer Experience
23 hours ago
Crunchyroll Culver City, United StatesAbout Crunchyroll · WE HELP EVERYONE BELONG. IT'S OUR PURPOSE. · Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with ...
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Customer Experience Associate
3 weeks ago
HR Pals LLC Santa Monica, United StatesOur client is seeking a Customer Experience Associate to join their team · Our client is a comprehensive financial advisory firm that focuses on helping their clients thrive. They work with clients of all sizes and types but focus on clients who are complex and value the services ...
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Senior Vendor Manager, Customer Experience
2 weeks ago
Ellation Culver City, United StatesAbout the role · The Senior Vendor Manager, Customer Experience will assist with the daily management and oversight of Crunchyroll's vendor sites across the globe. You will oversee the customer support experience provided by our vendor partners, including process, service deliver ...
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Senior Vendor Manager, Customer Experience
1 week ago
Crunchyroll Culver City, United StatesAbout Crunchyroll · WE HELP EVERYONE BELONG. IT'S OUR PURPOSE. · Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with ...
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Customer Experience Associate
2 weeks ago
HR Pals LLC Santa Monica, United StatesOur client is seeking a Customer Experience Associate to join their team · Our client is a comprehensive financial advisory firm that focuses on helping their clients thrive. They work with clients of all sizes and types but focus on clients who are complex and value the service ...
Senior Vendor Manager, Customer Experience - Culver City, United States - Crunchyroll
Description
About CrunchyrollWE HELP EVERYONE BELONG. IT'S OUR PURPOSE.Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community.We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave.
Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.
Join our team, and help us shape the future of animeAbout the roleThe Senior Vendor Manager, Customer Experience will assist with the daily management and oversight of Crunchyroll's vendor sites across the globe.
You will oversee the customer support experience provided by our vendor partners, including process, service delivery, and continuous improvement.You will collaborate with the team and help us provide a top-notch customer experience to our anime fans and super-serve them.
Develop a long-term operational strategy and support model, and lead weekly/quarterly business reviews.Manage and nurture relationships with Crunchyroll's Customer Experience vendors.
Manage the Customer Experience business support strategy to ensure the operations team is ready for launches, product, and service changes.
Work with Customer Experience Leadership to develop vendor management and vendor footprint strategies.Assess and analyze vendor performance and goals, partnering with partners to define strategies to improve quality and operational efficiency.
Create, manage, and update contracts with vendors.
Collaborate with Knowledge Management, Learning & Development and Trust & Safety teams to manage vendor performance audits.
Partner with Workforce Management team to define important metrics that guarantee operations are staffed, in addition to holding vendors' accountable to the predetermined staffing requirements.
Collaborate with teams across all departments and levels of employees.Stay up-to-date with Customer Experience technologies, industry trends, and best practices.
In the role of Senior Vendor Manager, Customer Experience, you will report to the Director, Customer Experience.
We are considering applicants for the location(s) of Culver City, Dallas, or San Francisco.
About You8+ years of experience in Customer Experience vendor managementExperience launching new and managing existing BPO operationsExperience working with offshore operationsProject management experience across several programsExperience with Zendesk, Microsoft Office, and Google productsExperience using data to improve efficiency within the teamExperience working with globally distributed team membersAbout the TeamDo you love helping people? Do you love Anime? Come join our award-winning Customer Experience team and help us further build the best Customer Experience Team in the world Our goal is to provide our fans with the absolute best customer experience.
To us, any challenge is an opportunity to better super-serve our fans. If you're excited to make a positive impact on our fans' experiences, Crunchyroll is the place for you.Why you will love working at CrunchyrollIn addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insuranceHealth Saving Account HSA programHealth care and dependent care FSA401(k) plan, with employer matchEmployer paid commuter benefitSupport program for new parentsPet insurance and some of our offices are pet friendly#LifeAtCrunchyroll #LI-HybridThe Pay Range for this position is listed.
Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll's Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Service. We serve our community with humility, enabling joy and belonging for others.
Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusionOur mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll.
Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll's hiring process? Please check out our Hiring FAQs:beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from email account.
Senior Vendor Manager, Customer Experience professionals in Culver City
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Warren Rowe
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