Service Desk Technician - Irvine, United States - LightBox

Description

At LightBox, we strive to not only equip confident, data-driven decisions across sectors, but to also enrich lives by bringing people, information, and technology together.

As a company with a wide range of clients, we believe a diverse workforce is crucial to success.

Our commitment to inclusion across race, gender, age, religion, identity, and experience is the foundation upon which we operate and connect with our customers and the communities in which we work.

With our expertise, we are producing the best available data, workflow tools, technology, and analytics to support everyone making a real estate decision.

There has never been a better time to make an impact and we invite you to join us on this journey.

LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence.

Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.

About Us
LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence.

Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.

Position Overview

The Helpdesk Technician role is to provide a single point of contact for end-users to receive support and maintenance within the organization's end-user computing environment.

This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices, infrastructure equipment, and software to ensure optimal workstation performance.

The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.

What you will do and achieve

• Provide support for a variety of enduser devices at our Irvine, OK office.
• Perform onsite and remote analysis, diagnosis, and resolution of complex enduser computer problems and recommend and implement corrective solutions.
• Assist with employee onboarding and offboarding key activities including active directory and exchange configuration for new user accounts as well as account deactivation for users exiting the organization.
• Install, configure, test, maintain, monitor, and troubleshoot enduser workstations and related hardware and software to deliver required service levels.
• Develop and maintain an inventory of all IT Assets at supported locations.
• Record and manage equipment sent to thirdparty vendor repair facilities for those devices under warranty or service contracts.
• Work with vendors and corporate procurement team as necessary to procure enduser equipment and peripherals such as laptops, desktops, monitors, headsets, webcams, keyboards, and mice.
• Accurately track instances of equipment failure, repair, installation, modification, and removal.
• Assess the need for performance upgrades to enduser devices based on software technical specifications and implement change as necessary.
• Collaborate with network administrators to ensure efficient operation of the company's enduser computing network environment.
• Automate key Helpdesk activities such as computer imaging and configuration.
• Conduct research on enduser devices in support of standardization and procurement efforts.

Who you are
Education

• High School Diploma or higher.
• Computer and technical certifications a plus.

Experience

• 3+ Years Helpdesk/Service Desk support experience.

Key Knowledge & Skills

• Excellent technical knowledge of hardware, including Windows laptops and desktops.
• Handson hardware troubleshooting experience.
• Extensive equipment support experience with Dell and Apple products.
• Working technical knowledge of current protocols, operating systems, and standards, including Windows, MacOS, iOS, and Android.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.

Core Competencies

• PC and Laptop troubleshooting and repair.
• Network troubleshooting and repair.
• Printer and peripheral troubleshooting and repair.
• Excellent knowledge of operating systems and security practices.

Other Desirable Attributes

• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationshipbuilding skills.
• Strong written and oral communication skills.
• Ability to present ideas in userfriendly language.
• Understanding of the organization's goals and objectives.
• Analytical and problemsolving abilities, with keen attention to detail.
• Selfmotivated and directed, with the ability to effectively prioritize and execute tasks in a highpressure environment.
• Experience working in a teamoriented, collaborative environment.
• Str