Retail Guide - Oakland, United States - Blüm Oakland

Description

Blüm Oakland is HIRING for best-of-industry, high growth opportunity, and well benefited positions RIGHT NOW We want the Best to come Blüm with US

We are one of the oldest legal dispensaries in Northern California and is a part of Blüm Holdings - an industry leader and high growth company that offers competitive salaries with exceptional employee benefits.

We are looking for rock-stars who want to make a career in a great new industry with an innovative and visionary MSO.

Please note that this location is a union shop.

The Retail Guide is responsible for providing exceptional and professional service to all customers, vendors and guests that come into the store.

The Guide will work in various roles within the store, as outlined below.

It is imperative that they represent the brand with professionalism, passion, and provide extensive cannabis product knowledge to every customer.

The Retail Guide should be regarded as the most welcoming, professional, passionate and knowledgeable people within the cannabis retail space.

Essential Functions:

• Provide excellent customer service as well as maintain a professional, positive and friendly attitude in all positions on the sales floor as a Retail Associate
• Follow all store procedures, protocols and rules
• Cashier transactions with attention to detail and accuracy
• Cash handling and drawer reconciliation must be impeccable
• Always maintain a clean and organized workspace

Check In/Reception:

• Greet/acknowledge customers, vendors and guests as they enter and leave the store
• Checkin new and returning customers in the POS system (Blaze)
• Add all required information into new customer fields
• Check validity of government issued identification
• Ensure all customers are over 21 years old

Order Fulfillment:

• Quickly and efficiently process orders
• Ensure correct product is pulled and bagged for each order
• Pay attention to details and accurately prepare each order
• Identify and communicate items unable to fulfill due to inventory discrepancies to the Manager on Duty or Inventory Manager
• Assist customers with possible substitutions when items are sold out or are unable to be fulfilled

Sales:

• Provide professional and excellent customer service by demonstrating strong product knowledge and sales skills
• Identify customer needs and provide them with all possible product options and price points
• Follow merchandising guidelines and maintain all product displays as set by vendors or buyers
• Assist Inventory Team when restocking product
• Stay current with all product knowledge and vendor training as provided by People's Management
• Educate customers on product features, benefits, pricing, method of consumption, etc. as outlined in the training materials
• Ensure sales floor, counters, displays and general upstairs area is always clean and organized

Qualifications/Abilities:

• Must be at least 21 years of age
• Valid identification to work in the US
• Possess strong interpersonal, communication and customer service skills
• Must be proactive and solution oriented with a positive attitude
• Strong multitasker and able to work in a fastpaced environment
• Proficiency in technology software, desktop electronics, MS Office
• Previous experience working in a retail or customer service role is a plus
• Experience handling cash transactions and operating a pointofsale (POS) system.
• Demonstrated ability to provide exceptional customer service and assist customers in making informed purchasing decisions.
• Ability to maintain a clean and organized retail environment, including product displays and inventory management.
• Knowledge of basic cannabis safety practices and the ability to educate customers on responsible consumption.
• Understanding of different product types, such as flowers, edibles, concentrates, and their effects.
• Experience in maintaining confidentiality and adhering to security protocols related to cannabis products.

Work Environment:
Physically present in-store


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing this position's duties, the employee is regularly required to talk and listen and hear (words being said/conversation). The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

We are a one-of-a-kind organization. We offer benefits like awesome employee discounts and products