- Provide Tier 2 technical support for hardware, software, operating systems, and network-related issues.
- Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD.
- Manage user accounts, permissions, security groups, and device policies.
- Troubleshoot and maintain desktops, laptops, mobile devices, printers, and peripherals.
- Support and manage SaaS applications (user provisioning, access control, integrations, troubleshooting).
- Diagnose and resolve system performance issues across Windows and macOS environments.
- Utilize Jira to track incidents, requests, and changes while maintaining clear documentation.
- Assist with onboarding/offboarding processes, including system access, hardware setup, and license management.
- Apply security best practices, including MFA, endpoint protection, patching, and data protection policies.
- Escalate and collaborate with vendors or internal teams as needed.
- Contribute to IT documentation, knowledge bases, and process improvements.
- Support IT projects such as system upgrades, migrations, and new technology rollouts.
- 3-5 years of professional experience in IT support or systems administration.
- Strong working knowledge of Microsoft 365 and Azure Active Directory.
- Hands-on experience with computer hardware, operating systems, and endpoint management.
- Experience supporting and administering SaaS platforms.
- Proficiency using Jira or similar ITSM/ticketing tools.
- Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service abilities.
- Experience with endpoint management tools (Intune, Jamf, or similar).
- Knowledge of identity and access management, security best practices, and compliance standards.
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This is a great opportunity for a recent graduate who is seeking an opportunity to kick-start their career in Information TechnologyAbout The Lockwood Group: We are The Lockwood Group—a healthcare services platform built for today's complex, fast-moving life sciences landscape.Th ...
Stamford Full time1 month ago
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This is a great opportunity for a recent graduate who is seeking an opportunity to kick-start their career in Information TechnologyThe IT Support Analyst provides front-line technical support to end users, ensuring reliable operation of computers, software, and network systems. ...
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This is a great opportunity for a recent graduate who is seeking an opportunity to kick-start their career in Information Technology. · The IT Support Analyst provides front-line technical support to end users, ensuring reliable operation of computers, software, and network syste ...
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We are The Lockwood Group—a healthcare services platform built for today's complex, fast-moving life sciences landscape. · The Systems Support Analyst provides advanced technical support and systems administration across hardware, software, Microsoft 365, · and SaaS platforms. · ...
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The Systems Support Analyst provides advanced technical support and systems administration across hardware, · software, Microsoft 365, and SaaS platforms.This role is designed for an experienced IT professional with · 3–5 years of hands-on support experience who can troubleshoot ...
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· This position is Hybrid, based out of our Stamford, CT office 3-4 days per week. · About The Lockwood Group: We are The Lockwood Group—a healthcare services platform built for today's complex, fast-moving life sciences landscape. Our organization offers a comprehensive suite ...
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Systems Support Analyst - Stamford - The Lockwood Group
Description
This position is Hybrid, based out of our Stamford, CT office 3-4 days per week.
About The Lockwood Group: We are The Lockwood Group -a healthcare services platform built for today's complex, fast-moving life sciences landscape. Our organization offers a comprehensive suite of capabilities, bringing best-in-class expertise in medical communications, education, animation and visualization, regulatory and clinical consulting, and market access. Powered by our network of specialized companies - Lockwood , Random42, IDEOlogy Health , Research to Practice, and Nexus Health - we deliver science-first, insight-driven solutions that help innovators accelerate readiness, engage stakeholders, and drive impact-seamlessly, strategically, and collaboratively. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, are more responsive to our clients, wherever and whenever they do business.
Summary: The Systems Support Analyst provides advanced technical support and systems administration across hardware, software, Microsoft 365, and SaaS platforms. This role is designed for an experienced IT professional with 3-5 years of hands-on support experience who can troubleshoot complex issues, support business-critical systems, and serve as a technical resource for end users and IT staff.
Key Responsibilities:
Professional Skills and Requirements:
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IT Support Analyst
Full time Only for registered members Stamford
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IT Support Analyst
Only for registered members Stamford
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IT Support Analyst
Only for registered members Stamford
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IT Support Analyst
Only for registered members Stamford, CT
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IT Support Analyst
Only for registered members Stamford, CT
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Systems Support Analyst
Full time Only for registered members Stamford
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Systems Support Analyst
Only for registered members Stamford
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Systems Support Analyst
Only for registered members Stamford
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Client Support Analyst
Only for registered members Stamford
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Systems Support Analyst
Only for registered members Stamford, CT
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Client Support Analyst
Only for registered members Stamford, CT
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Systems Support Analyst
Only for registered members Stamford, CT
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Client Support Analyst
Only for registered members Stamford
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Operations Support Analyst
Full time Only for registered members Stamford
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Trade Support Analyst
Only for registered members Stamford, CT
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Operations Support Analyst
Only for registered members Stamford, CT
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Operations Support Analyst
Only for registered members Stamford, CT
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Senior Desktop Support Analyst
Only for registered members Stamford
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Executive Desktop Support Analyst
Only for registered members Stamford
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Senior Desktop Support Analyst
Only for registered members Stamford, CT
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Help Desk/Desktop Support Analyst
Only for registered members Stamford