On-site Property Manager, Mixed Use - Los Angeles, United States - Oro Properties LA

Description

We are seeking a highly motivated and experienced On-Site Property Manager to oversee leasing and ongoing property management of Oro Properties LA's flagship 200-unit mixed-use apartment and located north of Downtown Los Angeles.

The On-Site Property Manager will be responsible for managing the property including a 5,000 SF food hall with 5 restaurant tenants, leasing vacant units, sending lease renewals to tenants, responding to tenant requests, coordinating with Oro Maintenance and vendors, and responding to property emergencies.

This is an excellent opportunity for someone who enjoys working with people, solving problems, understands budgets and financials, and has a passion for providing exceptional customer service.

Manages the day-to-day operations including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

• Show rental units to prospective tenants, including inperson tours, and virtual tours.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property's maintenance team members comply with the Company's standards with respect to responding and completing resident service requests.
• Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices. Responsible for managing a team of porters (especially for Food Hall closing and opening) and assistant property manager.
• Call tenants regarding past due rent amounts.
• Prepare monthly reports concerning leasing, property status, and any expenditures out of the ordinary.
• Advertise and update available rental units on the appropriate online platforms (such as Zillow).
• Survey comparable properties and make recommendations on rental rate for vacant units. Adjust pricing with the Director of Property Management if a unit has been toured more than 7 times and no one has leased, or if a unit has not leased for 2 weeks.
• Maintain high building occupancy by managing turnover of units and minimizing time that a unit is vacant.
• Ensure apartment turnover is completed promptly. Provide Accounting Department with necessary receipts and documentation to return the security deposit within the 21day timeframe under California law.
• Work with Oro Maintenance Manager and Oro Maintenance Team to ensure that building reflects high quality standards.
• Provides input into the development of budget for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchase, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Controls expenditures by staying within the constraints of the approved budget.
• Complete Move-In and Move-Out inspections with all residents and document in Appfolio with photographs.
• Provide new Residents with a Welcome Packet.
• Ensure collection of rent, security deposits, and utility account numbers are provided before keys are issued to tenants.
• Complete a property inspection daily of structure, grounds, parking lots, garages, and vacant units and document in Appfolio. Create a work order for pending items from the inspection.
• Ensure the building is clean and maintained. Log work order in Appfolio if there is a maintenance issue to be addressed.
• Confirm with Residents that all work orders are completed by maintenance and marked as "Work Completed" within 24 hours.
• Supervise vendors to ensure the work is being done correctly.
• Ensure lease provisions are being enforced.
• Serve 3Day Notices and any other delinquent or pertinent notices required by law.
• Attend court on all matters pertaining to evictions or other legal matters pertaining to the property.
• Ensure all property keys are labeled and maintained on the key rack in good order.
• Condu