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Delray Beach

    Call Center Representative - Delray Beach, United States - Air-Ref Co. Inc.

    Air-Ref Co. Inc.
    Air-Ref Co. Inc. Delray Beach, United States

    3 weeks ago

    Default job background
    Full time
    Description
    WHO WE ARE:
    A local and family-owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air-Ref has decades of experience in providing excellent service, quality workmanship, and reliability.

    WHAT WE ARE LOOKING FOR:
    • Seeking self-motivated Team Player.
    • Fast-paced environment.
    • Great communication skills.
    • Manage a high volume of incoming calls.
    • Generate/input sales lead.
    • Identify and assess customers' needs to achieve satisfaction.
    • Partner with Dispatch team to schedule maintenance visits.
    • Build sustainable relationships and trust with customers through open and interactive communication.
    • Provide accurate, valid, and complete information by using the company's methods/tools.
    • Meet personal/customer service team targets and call handling quotas.
    • Handle customer concerns, and provide/escalate to the appropriate manager.
    • Maintain records of customer interactions within the dispatch program.
    • Follow communication procedures, guidelines, and policies.
    • Go the extra mile to engage customers.
    • Assist colleagues whenever necessary.
    • Other tasks as assigned.

    WHAT WE OFFER:
    .    ..but 's more We offer a full range of benefits:
    • A Great Work Environment.
    • Health Insurance.
    • Dental Insurance.
    • Life/Disability Insurance.
    • 401k with Company Match.
    • Paid Holidays.
    • Paid Vacations.
    • Overtime opportunities.

    Do you check these boxes? Ready to be part of a great team for a company with an outstanding reputation? Apply here
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