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Boca Raton

    Call Center Representative - Boca Raton, United States - American Behavioral Research Instit

    American Behavioral Research Instit
    American Behavioral Research Instit Boca Raton, United States

    1 week ago

    Default job background
    Description
    Benefits/Perks
    • Competitive Compensation
    • Paid Time Off
    • Career Growth Opportunities
    Job Summary
    We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    Responsibilities
    • Receive inbound calls and place outbound calls
    • Identify the reason for the customer's call, collect relevant information and provide solutions
    • Upsell products and services when appropriate
    • Use best practices in customer service techniques to develop rapport and build relationships with customers
    • Document all customer interactions
    • Attend trainings to maintain up-to-date skills and knowledge
    Qualifications
    • High school diploma/GED
    • Must be a US Citizen and reside in the continental United States
    • Previous experience as a Call Center Representative or in a similar role is preferred
    • Excellent phone and verbal communication skills
    • Understanding of active listening techniques
    • Familiarity with Customer Relationship Management (CRM) programs
    • Ability to work well under pressure
    • Highly organized with the ability to prioritize projects and manage time effectively
    • Multi-task on multiple programs at the same time
    Requirements
     * Must have private, stable, reliable, high speed internet service
    * Must have your own computer or laptop with at least 8 gigs of usable RAM
    * No Chromebooks allowed
    * Must use compatible headset
    * Designated workspace free from noise and other distractions
    * You must have child care for your young children during work hours, you are not allowed to watch or care
    for them while on your shift.

    Equipment Specifications
    * Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
    * Speakers MUST work

    Shift
    * Hiring for 11:30am- 8pm est
    10:30am- 7pm cst
    9:30am- 6pm pst

    this also includes Saturday
    10am- 6:30pm est
    9am- 5:30pm cst
    8am- 4:30pm pst

    This is a remote position.

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