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    Server - Troy, United States - Cooper's Hawk Winery & Restaurant

    Cooper's Hawk Winery & Restaurant
    Cooper's Hawk Winery & Restaurant Troy, United States

    2 weeks ago

    Default job background
    Full time
    Description


    The Cooper's Hawk Server ensures a positive and memorable Guest experience through efficient and friendly team-based service, while educating our guests on Cooper's Hawk menu items, wines and our Wine Club.

    What You'll Get

    Incredible Discounts:

    50% Dining and Carryout
    40% Retail Wine
    20% Retail and Private Events
    Monthly Complimentary Wine Tasting for Two
    Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
    Company Matching 401(k) Retirement Savings Plan
    Flexible Savings Accounts- Health and Dependent Care
    Highly Competitive Pay plus Team Member Incentives & Rewards
    Pay Access before Pay Day
    Flexible Schedules
    Paid Time Off
    Access to Team Member Relief Program
    Employee Assistance Program, providing mental health, legal and financial counseling.
    "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
    Employee Referral Bonus Program
    Complimentary Team Member Shift Meals and Uniform
    Wine and Culinary Education
    Career Growth Flight Plan
    Milestones Recognition Program

    What You'll Do

    Greet all guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner
    Maintain full knowledge of Cooper's Hawk food, drink, wine menus and steps of service
    Actively educate Guests on the Cooper's Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership base
    Actively communicate with Bartenders, Hosts and Food Runners to ensure we are delivering a memorable Guest experience
    Maintain an awareness of, and have a basic understanding of, the Host and Service Assistant positions and support when needed
    Pick up and deliver food orders to the table in a timely manner
    Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
    Maintain awareness and basic knowledge of Tasting Room functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting
    Maintain a safe, sanitary, organized, and stocked work area
    Handle cash and utilize the MICROS system according to company standards
    Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
    Perform other duties as assigned

    What You'll Need

    Must represent Cooper's Hawk Values
    Must be at least 21 years of age
    A minimum of 6 months of server experience required
    Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
    A hospitality-focused individual with a passion & knowledge for guest service, food and wine
    An individual who thrives in a team-based environment
    Experience using Micros or similar POS systems
    Must be able to read, write and understand English
    Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
    Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
    Ability to stand and walk up to 10 hours per shift
    Ability to lift and carry up to 40 pounds
    Ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation

    Cooper's Hawk reviews several factors when establishing compensation.

    Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.

    Cooper's Hawk is an equal opportunity employer.

    All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

    Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.


    The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications.

    The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

    About Us


    Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen.

    Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life
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