Coffee Shop Attendant - Henrico, United States - Towne Park

Towne Park
Towne Park
Verified Company
Henrico, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description

Job Details

Work Schedule:

The work schedule for this position is Part Time, 2 days a week.


Paid Time Off:

Employees accrue hours of PTO per hour worked up to a maximum of 40 hours per calendar year.

Employees accrue 0.02 hours of floating holiday per hour worked up to a maximum of 32 hours per calendar year.


Benefits:

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Seasonal and temporary roles are not eligible for the paid time off and benefits outlined above.


SUMMARY:


The Coffee Shop Attendant ensures service standards are met and surpassed by creating a positive experience for the client by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.


ESSENTIAL FUNCTIONS:


Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

  • Ability to diagnose customer needs and recommend appropriate product or services. Creates satisfied customers and takes action to ensure satisfaction (e.g. speed, quality, etc.) Greets customers with a friendly smile, communicates in a positive and professional way that makes them feel appreciated. Actively solicits feedback and considers multiple perspectives when presenting ideas, making decisions or taking action. 30%
  • Ability to build effective working relationships with peers, team and managers to accomplish store tasks and goals. Demonstrates sincere appreciation for others, and shows interest in what others have to say; actively listens and responds. Makes timely and effective decisions using a mixture of intuition, analysis, experience and judgment; demonstrates awareness of need, impact and potential risks. Works effectively with limited direction. Must possess optimism towards new programs and initiatives; genuinely looks for the positive value in change. 25%
  • Makes learning and personal development a priority. Understands personal strengths and opportunities and explores ways to improve on the job. Knows and leverages available resources to improve personal and store performance (e.g. store cleanliness manual, posted communications etc.). Recognizes potential problems before they become larger issues; solves problems effectively and followsup on results.10%
  • Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact. Understands the importance of meeting store financial targets and individual impact on sales, revenue, cost/expenses; is fiscally responsible. Prepares and/or serves hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Routinely cleans and/or sanitizes work areas, utensils and equipment. Routinely removes and empties trash. Checks temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Restocks supplies when necessary and informs management when supplies are running low. Operates cash register. 35%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS:


Education:


  • High school diploma or general education degree (GED)

Required Licensure, Certification, etc
:


  • Must be at least 18 years of age and be able to pass a criminal background and drug screen.

Work Experience:


  • One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
  • Must have previous customer service and cash handling experience.

Knowledge:


  • Knowledge of core products and processes in a coffee shop.

Skills:


  • Must be able to read and write standard English language
  • Must be able to read and comprehend simple instructions, short correspondence and memos
  • Must be able to write simple correspondence
  • Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money.
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to effectively plan, set priorities, and manage many projects simultaneously while working under pressure to meet deadlines.
  • Ability to read and understand policies, procedures, equipment manuals, training materials, and corporate communications.

SCOPE:


Authority to Act:


  • Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:


  • The emp
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