Jobs
>
Ventura

    Service Representative-Ambulatory Services - Ventura, United States - Kaiser Permanente

    Kaiser Permanente
    Kaiser Permanente Ventura, United States

    3 weeks ago

    Kaiser Permanente background
    Description
    : Job Summary:
    Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.

    Essential Responsibilities:

  • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
  • Customer Service (Greeting, navigating, instructing/educating)
  • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
  • Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.
  • Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.
  • Provides patient information to family members, following established patient confidentiality guidelines.
  • Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.
  • Demonstrates flexibility when addressing various member issues and needs related to operations and member services.
  • Follows KP Service Standards.
  • General Job Functions:
  • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.
  • Ensures current schedules are accurate, makes authorized changes as appropriate.
  • Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.
  • Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.
  • Answers calls and relays messages to staff.
  • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.
  • Provides patient instructions as appropriate.
  • Performs related clerical duties as required, such as direct booking, copying, etc.
  • Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.
  • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.
  • May assist in orienting new employees.
  • Maintains courteous relations with patients and staff.
  • Follows Labor Management Principals.
  • May perform other duties as required.
  • Cash Handling
  • Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.
  • Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.
  • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.
  • Additional duties for Service Representatives in Optical Services to include:
  • Coordinates eyewear for delivery to patient.
  • Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics
  • Assists with inventory control procedures
  • Additional duties for Service Representative in Laboratory to include:
  • Explains proper specimen collection to members, rejects unsatisfactory specimens.
  • Assures all pertinent information is entered into system during accessioning.
  • Updates and maintains all necessary logs.
  • Accessions laboratory requests in Health Connect/Laboratory Information System.
  • Maintains all printers - sorts and distributes results from printer processing.
  • Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.
    • Pay Grade 13

    Basic Qualifications:
    Experience

  • Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.
  • Must successfully pass cash handling skills test
  • Must pass Customer Service Assessment test
    • Education

  • High School Diploma or GED required.
    • License, Certification, Registration

  • N/A
    • Additional Requirements:

  • Experience in using multi-line telephones
  • Recent experience in customer service
  • Must be able to work in a fast paced environment and meet established department performance standards and guidelines.
  • Cash handling or equivalent experience
  • Effective written and oral communication skills
    • Preferred Qualifications:

  • Experience in medical office background, cashiering and or equivalent experience and medical terminology
  • Knowledge of Kaiser Permanentes computer systems
  • Demonstrates ability to deal with internal and external customers
  • Ability to prioritize and multi task.
  • For Optical Department - recent front-line service industry experience preferred

    • Notes:

  • This is an on call position, days and hours may vary.
  • Farmers Insurance

    Customer Service Representative

    1 week ago

    Farmers Insurance Ventura, United States Part time

    Looking to add a team member to our already established and busy Insurance Agency in Ventura, CA. Previous industry experience preferred. Your primary role will be assisting in our Agency, with service and sales to new and existing clients. · BenefitsHourly Base Salary + Commissi ...

  • Elite Rooter

    Customer Service Representative

    3 weeks ago

    Elite Rooter Ventura, United States

    Job Description · Job DescriptionSalary: DOE · Company Overview: · Elite Rooter is a leading home services plumbing company dedicated to providing exceptional customer service and quality solutions to homeowners. We pride ourselves on our commitment to exceeding customer expectat ...

  • NESCO Inc

    customer service representative

    1 week ago

    NESCO Inc Ventura, United States

    We Are Seeking For An Enrollment Service Representative (ESR) · Pay Rate: $20 · Language Requirement: Spanish and English · Site Location: 725 E Main St, Santa Paula, CA 93060 · JOB RESPONSIBILITIES: · 1. Conducts face-to-face outreach and enrollment broker services to benef ...

  • American Leak Detection - Santa Barbara, CA

    Customer Service Representative

    3 weeks ago

    American Leak Detection - Santa Barbara, CA Ventura, United States

    Job Description · Job DescriptionWe are looking for an energetic, hardworking, and professional person to fill our Customer Service Representative position. This is a fast-paced position and we are looking for someone who is searching for long term employment. We are looking for ...

  • PetVet Care Centers

    Client Service Representative

    3 weeks ago

    PetVet Care Centers Ventura, United States

    Veterinary Medical and Surgical Group in Ventura, is looking for both part-time and full-time Client Service Representative to join our team. We are state-of-the-art veterinary referral and emergency hospital with over 33 years in our community. As a Client Service Representative ...

  • Efrain Cazares - State Farm Agent

    Customer Service Representative

    1 week ago

    Efrain Cazares - State Farm Agent Ventura, United States

    Job Description · Job DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · ResponsibilitiesEstablish customer relationships and follow up with customers, as needed ...

  • Molly Maid

    Customer Service Representative

    5 days ago

    Molly Maid Ventura, United States

    Molly Maid - JobID: [Reservation Agent / Call Center] As a Customer Service Rep at Molly Maid, you'll: Receive incoming calls in professional and courteous manner; Schedule estimates & cleans; Perform marketing functions to sell additional work and earn business; Return customer ...

  • CBC Federal Credit Union

    Account Service Representative I

    3 days ago

    CBC Federal Credit Union Ventura, United States

    Job Description · Job DescriptionAssist the credit union with providing an easy member experience that will result in member loyalty. · ESSENTIAL DUTIES: · Practice CBC core values:Make It Right-CBC pledges to do the right thing for our credit union by providing the greatest ben ...

  • Planet Fitness Inc.

    Overnight Customer Service Representative

    5 days ago

    Planet Fitness Inc. Ventura, United States

    Job Summary · The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible ...

  • Hso Executives

    Entry Level Customer Service Representative

    3 days ago

    Hso Executives Ventura, United States

    We are seeking an Entry Level Customer Service Representative - Sales Services for one of the leading promotional advertising and sales firms in the area. Our company's focus on customer service is unparalleled and our unique customer service-based approach to marketing has drama ...

  • UCLA Health

    Patient Service Representative Oncology, Ventura

    1 week ago

    UCLA Health Ventura, United States

    In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, Patient, Oncology, Representa ...

  • HSO Executives

    Entry Level Customer Service Representative

    1 week ago

    HSO Executives Ventura, United States

    We are seeking an Entry Level Customer Service Representative - Sales Services for one of the leading promotional advertising and sales firms in the area. Our company's focus on customer service is unparalleled and our unique customer service-based approach to marketing has dra ...

  • Edwards Label

    Customer Service Representative Ventura, CA

    1 week ago

    Edwards Label Ventura, United States

    Company Description · Company Description · Edwards Label is a rapidly growing innovative packaging printer, specializing in pressure sensitive labels and flexible packaging for retail, commercial, and industrial markets. We are known by our clients for our quick turnaround time ...

  • Circle K Stores, Inc.

    Customer Service Representative

    3 weeks ago

    Circle K Stores, Inc. Ventura, United States

    Store : 1007 E Main St, Ventura, California 93003 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wor Customer Service Representative, Cus ...

  • Circle K Stores, Inc.

    Customer Service Representative

    1 week ago

    Circle K Stores, Inc. Ventura, United States

    Store : 11051 Citrus Dr, Ventura, California 93004 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wo Customer Service Representative, Cus ...

  • American Leak Detection

    Customer Service Representative

    3 weeks ago

    American Leak Detection Ventura, United States

    We are looking for an energetic, hardworking, and professional person to fill our Customer Service Representative position. This is a fast-paced position and we are looking for someone who is searching for long term employment. We are looking for someone who is able to work indep ...

  • American Leak Detection - Santa Barbara, CA

    Customer Service Representative

    2 weeks ago

    American Leak Detection - Santa Barbara, CA Ventura, United States

    **Summary**:The mission of American Leak Detection is to find leaks in a manner that is non-evasive, efficient, and environmentally sound. We will give prompt, professional, and courteous service to all customers, while providing the best leak detection services in the world. · E ...

  • CBC Federal Credit Union

    Account Service Representative I

    3 weeks ago

    CBC Federal Credit Union Ventura, United States

    Assist the credit union with providing an easy member experience that will result in member loyalty. · **ESSENTIAL DUTIES**: · - Practice CBC core values: · - ** Make It Right**-CBC pledges to do the right thing for our credit union by providing the greatest benefit possible to o ...

  • Hall's Culligan Water

    Customer Service Representative

    1 day ago

    Hall's Culligan Water Oxnard, United States

    Culligan of Ventura County is currently seeking aCustomer Service Representativeto join our office support team. We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers. · This is the perfect career for someone who ...

  • Quality Packaging & Supplies

    Customer Service Representative

    1 week ago

    Quality Packaging & Supplies Oxnard, United States

    Job Description · Job DescriptionCompany Description · Quality Packaging & Supplies Inc. is a full-service packaging and logistics provider based out of Southern California. Since our founding in 1993, we have grown to serve a wide range of industries, including agriculture, indu ...