Account Manager for Airport Queue Mgmt Services in - Jamaica, United States - Hallmark Aviation Services

Hallmark Aviation Services

Verified Company

Jamaica, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hallmark Aviation Services is seeking a professional
Airport Account Manager for the Queue Management Services Contract in Terminal 4 of JFK International Airport.

The Account Manager leads the terminal operational and administrative processes while coordinating with the Terminal 4 Client/Management to meet the utmost highest quality standards.

DEPARTMENT:
New York, NY (JFK)

REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader's responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
5 Yrs Experience working in an airport environment preferred: Minimum 4 yrs Supervisor Experience preferred
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours

SPECIFIC DUTIES INCLUDE:
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Recruit, interview, and hire staff
Oversee the long-term analysis of manpower needs, groom potential leaders
Ensure cross training as well as provide new and refresher training for staff members
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Process promotion, demotion and termination paperwork
Enforce safety, security, and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation

Essential Requirements:
PREVIOUS EXPERIENCE in an AIRPORT ENVIRONMENT
At least 18yrs old, with a High School Diploma or G.E.D.
English required

Basic Math Skills:
Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required before day of hire

Required Skills:

Required Experience