Order Entry Supervisor - Mountain Top, United States - Cornell Cookson

Cornell Cookson

Verified Company

Mountain Top, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CornellCookson, a division of Clopay Building Products is a leading
manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

We have an excellent opportunity for a
Order Entry Supervisor

Summary:

The
Order Entry Supervisor is responsible for the daily supervision of the Contract Fulfillment team, which process all orders that come through the MTP and GYR plant by utilizing internal systems.

The OES will also ensure the team provide excellent customer service, while maintaining positive working relationships with external customers and internal associates.

Responsibilities/Principal Duties:

Primary point of expediting and escalation requests
First stop for process and procedure questions and issues
Drive expansion of proactive selling and alternates program
Work with Manager and other departments to solve problems and improve efficiency
Identify and drive improvements to systems and processes to enhance customer experience
Assist with maintaining accurate time and attendance records

Job Requirements:

Bachelor's degree or equivalent business experience required
Minimum of 5 years' experience in sales and customer service
Ability to travel between Mountaintop (PA), Goodyear (AZ) and Troy (Ohio) facilities as well as customer events and customer offices as required
Minimum 5 years experience in a construction product related industry or 3 years minimum sales/marketing experience preferred
Rolling steel and sectional door experience preferred
Ability to read and interpret construction plans and specifications preferred
Basic knowledge of Cornell/Cookson product line and knowledge of WebGen/Frontier (ERP system), AS400, CRM, Work, Excel and Outlook preferred
Collaboration with customers
Ability to analyze complex problems, create solutions and make sound decisions & plans, referral to manager is available

We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.

Equal Opportunity Employer, providing a drug-free work environment.

Job Snapshot:

Employee Type:
Full-Time

Location:
Mountain Top, PA (Hybrid)

Job Type:
Manufacturing, Customer Service

Experience:
Not Specified

Date Posted: 04/12/2024