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    Product Support Provisioner - Chicago, United States - TransUnion

    TransUnion
    TransUnion Chicago, United States

    3 days ago

    Default job background
    Full time
    Description

    TransUnion's Job Applicant Privacy Notice
    Personal Information We Collect
    Your Privacy Choices
    What We'll Bring:
    This is a dynamic position supporting data carriers to support all order processing and support in the wholesale business space. The role consists of order management functions for Access Service Requests (ASR) as related to communications wholesale providers.
    What You'll Bring:

    • 3 - 5 years of ASR ordering/provisioning experience
    • Proficiency in Microsoft office, including Excel, word, & outlook
    • Significant attention to detail and excellent project management skills as you will be required to balance multiple tasks and critical dates simultaneously.
    • Excellent communication skills (written and verbal), organizational skills and time management skills required.
    • This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.


    We'd Love to See:

    • The ability to exceed the customer's expectations, have excellent customer service skills and maintain professionalism.
    • A Sense of Urgency and the ability to discern and be concerned with sensitive customer issues.
    • Proven experience in a Customer Service / Service Delivery / Provisioning role
    • Strong analytical and problem solving skills
    • Associates degree or higher preferred


    Impact You'll Make:

    • An understanding of local voice or access service technologies. This can include ASR order types such us ethernet, transport, EVCs for various speeds and activity types of new, rehomes, disconnects, etc.
    • Will utilize multiple internal systems in support of completing orders.
    • Performing billing audits on orders to guarantee accuracy and quality.
    • Read and interpret ASRs and translate/transition to the requested service.
    • Communicate with internal resources to obtain any necessary information to complete internal orders for the provision of services and follow up to ensure response.
    • Track multiple types of orders simultaneously.
    • Must have the ability to troubleshoot and investigate service issues
    • Assist in the training and education of other departments or individuals in the company as needed.
    • Responsible for delivering a service which provides an excellent customer experience
    • Participating in Quality Assurance program and reviewing all provided feedback to help guarantee best process is followed and best customer experience is provided
    • Interface with customers with updates on order status and resolve questions or issues
    • Proactively advise customers of delays or changes


    #LI-TE1
    This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
    Benefits:
    TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
    We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
    TransUnion's Internal Job Title:
    Rep II, Customer Support Operations

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