Retail Sales Associate - Vernon Hills, United States - West Point Optical - Vernon Hills
Description
GENERAL FUNCTION:
The basic function of the Sales Associate is to attract and retain patients by delivering an exceptional patient experience, foster patient retention, and promote outstanding doctor satisfaction.
MAJOR DUTIES & RESPONSIBILITIES:
- Drive profitable store sales by fostering a retail selling culture by practicing through roleplaying, and using effective retail sales skills.
- Develop professional business relationships with other associates and Doctors.
- Fill ophthalmic eyeglass prescriptions, and fit and adapt lenses and frames, to include but not limited to the following:
- Utilize optical prescription in conjunction to the patient's visual requirements.
- Recommend specific lenses, and lens coatings to suit patient needs.
- Assist patients in the selection of frames, and coordinate frames to prescription and patient need.
- Perform appropriate optical related measurements.
- Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.
- Provide appropriate guidance to patients regarding Managed Vision Care.
- Assist with ensuring each store is effectively merchandised and presented according to Planogram and other Company standards.
- Assist the store with being effectively merchandised according to the Planogram and other Company standards.
- Other duties as assigned by Store Manager
KNOWLEDGE & SKILLS:
- Ability to sell through use of sales skills and accountability for sales results.
- Experience and proven results with a retail or customer service establishment.
- Ability to present and implement decisive and creative solutions to opportunities to grow the business.
- Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
- Foster positive and resultsoriented associate and doctor relationships.
- Attention to detail and followup.
- Ability to manage priorities through adaptability and flexibility.
- Willingness to take calculated risks.
- Experience with personal computers preferred.
EDUCATION:
High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail environment.
