IT Helpdesk Specialist - Bowling Green, United States - LifeSkills

Description

Why choose LifeSkills?
Opportunity to work for a nonprofit corporation passionate about the quality of care and providing a thoughtful approach for improving the lives of families in crisis since 1966.
Title: IT Helpdesk Specialist
Worksite: LifeSkills Corporate Office
County: Warren
Hours Status: Full-Time
Starting Pay Range: $19.23 hourly

Brief Job Description:
Support employees in all facets of technology; is also the first contact to remedy employee issues related to email, security, hardware, software, phones, etc.

Job Responsibilities include:

•Overseeing ticketing system, timely response to end user requests, and escalating issues to other members of the IT team when necessary

•Helpdesk tasks including changing passwords, installation of printers, implementing security on file servers, etc.

•New user setup, maintenance of user accounts, and closing accounts in various systems (Active Directory, Zoom, etc.)

•End user hardware support

•Handling purchase requests

•Installation and maintenance of multiple software applications

•Microsoft Office support

•Support of Zoom Phones

Requirements for this position include:

•Efficient response to tickets, email, and phone requests

•Experience with user account support in various software systems, primarily AD

•Ability to evaluate reported issues and escalate the issue if necessary

•Willingness to travel to alternate LS locations across both regions

•Effective communication

•Attention to detail

•Desire to deliver strong and reliable customer support

•Understanding that our business and client information is highly confidential and a willingness to protect our client and employee data

BENEFITS, Full-time employees enjoy:

• Holidays (11)
• Personal Day
• Vacation
• Sick Time
• Health, Dental, Vision, and Wellness plans
• Life Insurance, Disability, Flexible Spending Account, Supplemental Products and more
• Pension Plan Defined retirement benefit through the Commonwealth of Kentucky. Participation is automatic and effective immediate upon hire.

LifeSkills/Pennyroyal is an Equal Opportunity Employer
Those interested and meet the minimum qualifications are encouraged to apply for positions on-line at