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- Has some degree of flexibility and expects to work hours necessary to complete assignments on schedules that would satisfy the requirements of the job.
- Selfmotivated and directed.
- Ability to maintain professional demeanor and confidentiality.
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- Contribute to tasks and projects that align with IT KPIs.
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- Contribute to identifying areas for improvement and support in implementing solutions.
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- Support IT security measures and ensure adherence to compliance standards.
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- Participate in IT projects, supporting project goals and timelines.
- Collaborate with project teams to deliver tasks efficiently.
- Assist in documenting IT processes and maintaining records.
- Provide regular reports to the IT Manager on task progress and challenges.
- Monitor IT systems and networks, ensuring optimal performance and security.
- Report any anomalies or issues promptly to the IT Manager.
- Collaborate with various IT teams for crossfunctional tasks.
- Participate in team meetings and contribute to team discussions.
- Stay updated with the latest IT trends and technologies.
- Suggest improvements and participate in training programs as required.
- Assist in emergency IT situations and backup operations.
- Support in implementing disaster recovery and business continuity plans.
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IT Engineer - Bandera, United States - Teleperformance USA
Description
Overview Job Summary:
We are seeking a skilled IT Engineer to join our Information Technology team.
In this role, you will support a range of IT operations, focusing on maintaining and improving our key performance indicators (KPIs).
This position requires a solid technical background, a proactive approach, and a strong commitment to operational excellence under the guidance of the IT Manager.
Qualifications Requirements:
Bachelor's degree
in information technology, Computer Science, or related field. Diploma with extensive experience and commensurate skills can be considered.
Experience in an IT support or engineering role.
Strong understanding of IT systems, networks, and security principles.
Problem-solving skills and ability to work under pressure.
Good communication and teamwork abilities.
Environmental Attributes
Responsibilities Key Responsibilities:
Operational Support:
KPI Support:
Technical Assistance:
Security and Compliance:
Project Involvement:
Documentation and Reporting:
Tasks:
System Monitoring:
Collaboration and Communication:
Continuous Learning and Improvement:
Emergency and Backup Support:
