Manager, Long Island City Branch - United Nations Federal Credit Union

United Nations Federal Credit Union

Verified Company

Long Island City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why join this team:

This position is onsite:

NYC Salary Range $95,000 $115,000 annually; compensation is commensurate to geographic location._

Oversees the daily operations of the branch, the safekeeping of cash and monetary instruments and compliance with applicable regulations and UNFCU policies and procedures.

Utilizes service excellence standards to supervise, coach, motivate, and develop team to establish and maintain effective member relationships. Ensures the delivery of high-quality member service. Develops and maintains relationships with key individuals in United Nations organizations in order to facilitate operations. Upholds UNFCU's mission and core values by promoting teamwork, developing staff, and leading by example. Drives achievement of corporate and branch goals and objectives. Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct.

What you'll do:

Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
Ensure staff utilizes service excellence standards by asking effective questions and building relationships to provide a memorable member experience and deepen connections at every touch point.
Ensure staff become a trusted advisor to members by presenting the features and benefits of UNFCU's products and services that will best satisfy their current and future needs.
Ensure the delivery of highquality service to members in a branch environment by making sure they are served effectively and promptly.
Oversee smooth operations of the branch by ensuring adequate staffing.
Select, develop, train, coach, evaluate, and motivate staff to maximize performance and foster a service culture.
Administer staff performance snapshots. Promote teamwork and cooperation within the Branch and across the Credit Union.
Ensure staff complies with applicable regulations and UNFCU policies and procedures.
Maintain updated and welldocumented Branch Controls.
Develop and implement effective processes and workflow adjustments to increase efficiencies.
Develop policies and procedures and keep staff abreast of any updates.
Prepare and maintain records of employee productivity, sales tracking, quality control and attendance.
Perform Branch audits of all monetary instruments and ensure Branch is reconciled and balanced daily.
Review activity reports and make recommendations for improvements and development of goals.
Manage and oversee Remote Deposit Capture processors for mobile banking, which includes Deposit Review processing for ATM deposit reconciliation.
Manage, maintain, and monitor inhouse and offsite Automated Teller Machines, with cash handling, reconciliations and auditing. Contact NCR for servicing ATMs as needed. Collaborate with IT in configuring new ATMs and troubleshooting related technical issues. Provide up and downtime status of ATMs.
Serve as the CU primary contact with vendors such as NCR, CO-OP, FDR, BRINKS cash handlers, CXI, Glory, The Federal Reserve Bank of NY and of Minneapolis, and US Treasury (for Counterfeit Bills). Maintain knowledge of Victor Client (Security Surveillance Cameras) System.
Contribute to, and on occasion lead crossfunctional project teams as requested and act as primary contact for vendors whose products support branch activity.
Act as signatory on drafts; approve and override Teller transactions.
Respond to Branch alarm during nonbusiness hours.
Uphold UNFCU's compliance with the Bank Secrecy Act and antimoney laundering policies and procedures, including:
Maintain awareness of and report suspicious activity
Complete all relevant BSA reports promptly and accurately (e.g., CTRs, SARs)
Complete annual BSA/AML/OFAC training
Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct.
Perform additional responsibilities as assigned.

What we're seeking:

High School Diploma required; college coursework preferred
10 years of progressive financial services experience in a retail banking environment, including at least 2 years of management experience with sales, service and operations accountability
Previous representative and/or teller experience desired
Notary public required or must be obtained within 90 days
Medallion stamp authorization to be obtained within 180 days

What makes you stand out: