Customer Experience Specialist - Torrance, United States - Arc Boat Company

Arc Boat Company Torrance, United States

3 weeks ago

Full time

Description

What we're building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today's marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They're also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they're also quieter, quicker, and cleaner, with no fumes or pollutants. However, they've been held back by both the technology and the talent to make them truly competitive with gas alternatives. That's Arc's opportunity.

Using modern, aerospace- and automotive-inspired techniques, we're building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we're looking for

We are a growing team looking for someone that is excited by our vision, eager for a challenge, and ready to evangelize the benefits of electric boating to a broad new audience.

You will be a full-time member of our Customer Experience team and will be headquartered from our manufacturing facility in Los Angeles. You'll also be expected to travel regularly around the US and Canada to promote our products and connect with customers and partners.

Given that we're an early stage company, you will be working in a fast-moving, dynamic environment. That said, there are some responsibilities and qualifications we expect to stay relatively constant for this role.

Core Responsibilities

Demonstrating and selling our boats to a wide variety of people around the US
Planning and executing local and out-of-state demo tours and events
Prospect new leads and potential customers through existing and new channels
Fielding inbound inquiries via phone, chat, and in-person visits
Building and maintaining relationships with current and potential customers and partners
Help develop the sales strategy through analysis and organization of customer, market and sales data

Requirements

Basic Qualifications

At least three years of experience in sales
Willingness to travel regularly
Competent boat handling skills
Excellent written and verbal communication skills
An ability to operate independently and make data-backed decisions on the go
Proficiency with or aptitude for CRM systems

Bonus Qualifications

Water sports background, specifically wake boarding or wake surfing
Prior powerboat industry knowledge
A scrappy, "get-things-done" mentality
Comfortable pushing a fast but sustainable pace
Mechanical or technical skills for troubleshooting smaller boat or trailer related issues

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You're always welcome to reach out even if you don't meet many of these qualifications. Passion and aptitude make up for a lot.

Benefits

What we value

We value these five things above all else:

Ownership over both your work and the company's success
Empathy for colleagues and for customers
Humility in problem solving and collaboration
Pragmatism for navigating ambiguity quickly and sensibly
Inclusion of different backgrounds, opinions, cultures, etc.

Given that we work in a sometimes intense or stressful environment, it's vital that our values align. We'd be happy to elaborate on any or all of these during the interview process.

What you'll get

Talented teammates that challenge you to be better
Access and often input to a wide range of business activities
Salary between $85k - $115k
Semi-annual bonuses tied to impact
A meaningful equity stake
An opportunity to have an outsized impact on industry-defining vehicles
The ability to drive positive environmental change through your work
Nearly free health insurance (we cover 99%) and a 401k
Generous parental leave
Daily lunches, plenty of snacks, lots of swag, and more
Boat rides

Hope to hear from you soon

The crew at Arc

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