Jobs
>
Bloomfield Hills

    Senior IT Help Desk Technician - Bloomfield Hills, United States - Wireless Vision

    Wireless Vision
    Wireless Vision Bloomfield Hills, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionSenior IT Help Desk TechnicianT-Mobile Premium Retailer – Wireless VisionThe Sr. IT Help Desk Technician supports end users for computer, application, system, device and hardware issues. Identifies, researches and resolves complex technical problems. Works with the IT support staff to ensure the appropriate deployment of software solutions to business devices. Responds to telephone, email and online portal requests for technical support. Coordinates with other teams or specialists to resolve an issue. May train and assist less experienced team members.The Sr. IT Help Desk Technician thrives in an environment that is fast paced, dynamic and focused on exceptional customer service. This position has direct engagement, both virtual and onsite, supporting internal customers across a large representation of technology platforms. The Sr. IT Help Desk Technician should be able to ensure high quality of consistent technical support to increase customer satisfaction.Your Talents:
    • Leads IT support team to ensure timely application deployment, application patching, OS image deployment, and update pushes appropriately.
    • Leads by example, projecting positive attitude and a willingness to mentor and support others as needed
    • Focuses on customer service throughout the entire process of ticket life cycle.
    • Identifies, researches, and resolves complex technical problems.
    • Adheres to escalation procedures to ensure service levels are maintained.
    • Familiar and able to trouble shoot multiple OS; Windows 10, Windows 11, Mac, Android, iOS
    • Documents, tracks, and monitors problems to ensure resolution in a timely manner.
    • Manages and improves the IT knowledge base across the organization.
    • Works with IT support team resources to ensure proper processes are created and followed to inform, track and support our customers.
    • Communicates with internal customers, team members, and management regularly during all aspects of help desk operations and ongoing technical issues.
    • Monitor and manage support solutions and problem management provided by the team to our customers for efficiency, accuracy and completeness
    • Identifies solutions to isolate recurring problems and trends to ensure that troubleshooting efforts are effective and consistently addressed until permanent solutions are found.
    • Troubleshooting basic to complex PC, network, and printer issues with end user engagement.
    • Ensures that all support requests are well documented in the IT ticketing system from the creation of the ticket to the successful resolution.
    Your Experience:
    • 3-5 years experience with IT Service Desk Operations or applicable Field Services experience.
    • Must possess initiative, good organizational skills, attention to detail, sound business judgment and excellent written/verbal skills.
    • Advanced experience working with the Microsoft application suite.
    • Experience working in a fast paced, cross-functional and multi-team environment.
    • Receives direction and produces results in a timely manner with minimum oversight
    • Prioritizes to meet deadlines while producing high quality results
    • Communicates effectively and professionally with users, customers, and other IT personnel
    • A+ certification or similar is a plus
    • Experience with Desktop Deployment Application is a plus
    • Network and PC troubleshooting experience is a must
    • Experience with a help desk ticketing system is a must
    What We'll Offer:
    • Competitive paid time-off program.
    • Medical, dental and vision benefits.
    • 401k match.
    • Phone service discounts.
    • Development and growth opportunities.
    Physical Requirements
    • Prolonged periods sitting at a desk and performing functions necessary to work on a computer.
    • Must be able to lift/handle video and IT equipment up to 50 pounds
    • Must be able to travel and transport equipment to filming locations and nearby stores
    • The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl
    • The employee may be required to frequently walk


    Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace
  • Detroit IT

    Service Desk Technician

    1 week ago

    Detroit IT Birmingham, United States

    Job Description · Job DescriptionSalary: DOE · Job Description: · Detroit IT is seeking a Service Desk Technician to join our team This person will work in our Service Desk providing first and second-tier support for the efficient resolution of IT end-user-related incidents, ser ...

  • Shift Digital

    Help Desk Technician

    3 weeks ago

    Shift Digital Birmingham, United States

    The Helpdesk Technician: · Provides prompt, effective, and efficient support to end users with varying technical skill levels. · Is responsible for maintenance of end-user hardware and software. · Ensures that system hardware, operating systems and other software, and related pro ...

  • Georgia IT Inc

    Help Desk Technician

    2 weeks ago

    Georgia IT Inc Auburn Hills, United States

    Help Desk Technician - Auburn Hills, MI · Onsite · Contract · Description: · TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. · Th ...

  • Mission Veterinary Partners

    IT Service Desk Technician

    2 weeks ago

    Mission Veterinary Partners Southfield, United States

    Overview · Mission Veterinary Partners (MVP) is adding a IT Service Desk Technician · to be an important member of our growing IT Department. · Job Summary: The IT Service Desk Technician serves as the first point of contact for customers seeking technical assistance and provid ...

  • Solvere One/HouseCall

    Help Desk Technician

    3 weeks ago

    Solvere One/HouseCall Sterling, United States

    About the Company · Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managi ...

  • V2soft

    Help Desk technician

    2 weeks ago

    V2soft Farmington Hills, United States

    V2Soft ( ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true ...

  • V2soft

    Help Desk technician

    1 week ago

    V2soft Farmington, United States

    V2Soft ( ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true p ...

  • The Excalibur Group

    Help Desk Technician

    3 weeks ago

    The Excalibur Group Sterling, United States

    The Excalibur Group is currently seeking Tier 1 Technical Support in Dulles, VA to support a government contract. · **Will be subject to a background/credit screen prior to employment. · This position will require traveling to different locations. · DUTIES/RESPONSIBILITIES: ...

  • Arab Community Center for Economic and Social Serv

    Help Desk Technician

    3 days ago

    Arab Community Center for Economic and Social Serv Dearborn, United States

    Help Desk Technician · Department: Community Health & Research Center · Location: Dearborn, MI · START YOUR APPLICATION ) · Job Title: Help Desk Technician · Job Status: Full-time · Job Summary: Under limited supervision, the Help Desk Technician uses skills gained through traini ...

  • Michigan Educational Credit Union

    IT Help Desk Technician

    4 weeks ago

    Michigan Educational Credit Union Plymouth, United States

    Job Title: IT Help Desk Technician · FLSA Status: Non-exempt · Responsibilities: · Provide frontline technical support to internal staff via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively. · Troubleshoot and diagnose I ...

  • ACCESS (MI)

    Help Desk Technician

    2 days ago

    ACCESS (MI) Dearborn, United States

    Job Title: Help Desk Technician · Job Status: Full-time · Job Summary: Under limited supervision, the Help Desk Technician uses skills gained through training and experience to provide direct end-user support to resolve any technical issues encountered. Assists users in resolving ...

  • Yates Industries Inc.,

    IT Help Desk Technician

    3 weeks ago

    Yates Industries Inc., St Clair Shores, United States

    At Yates Industries, we truly care for our employees, fostering a sense of family among and across the workforce. Join the Yates Industries Team and get away from that feeling of "it's just a job" – start on your path to a rewarding career with great growth potential. Our in-hous ...

  • Michigan Educational Credit Union

    IT Help Desk Technician

    2 weeks ago

    Michigan Educational Credit Union Plymouth, United States

    Job Description · Job DescriptionJob Title: IT Help Desk Technician · FLSA Status: Non-exempt · Responsibilities: · Provide frontline technical support to internal staff via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively. ...

  • Logicalis

    Service Desk Technician

    2 weeks ago

    Logicalis Detroit, United States

    Job Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. ** THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & SPANISH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat t ...

  • TEKsystems

    IT Service Desk Technician

    1 week ago

    TEKsystems Hamtramck, United States

    *Description:* · This position will be a Tier I / Tier II IT Support role. · Excellent customer service skills. Phone/chat support experience a plus because of remote work. · Proficiency with Windows and MacOS. Experience with Linux a plus. · Experience in a scientific or aca ...

  • Logicalis

    Service Desk Technician

    1 week ago

    Logicalis Detroit, United States Paid Work

    Job Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. * THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to e ...

  • Utica Community Schools

    Help Desk Support Technician

    1 week ago

    Utica Community Schools Sterling Heights, United States Full time

    Qualifications: · Strong interpersonal, oral, written & listening skills. · Able to read, write, and speak English fluently and courteously; interact positively/appropriately with students, employees and the public; handle special duties/situations as necessary. · Valid driver' ...

  • Metropolitan Detroit Convention & Visitors

    Help Desk Support Technician

    16 hours ago

    Metropolitan Detroit Convention & Visitors Detroit, United States

    ABOUT THE [HELP DESK SUPPORT TECHICIAN] · WHO WE ARE · Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity, empowerment, transparency, comm ...

  • Metropolitan Detroit Convention & Visitors

    Help Desk Support Technician

    13 hours ago

    Metropolitan Detroit Convention & Visitors Detroit, MI, US, United States

    ABOUT THE [HELP DESK SUPPORT TECHICIAN] · WHO WE ARE · Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity, empowerment, transparency, comm ...

  • Metropolitan Detroit Convention & Visitors

    Help Desk Support Technician

    1 week ago

    Metropolitan Detroit Convention & Visitors Detroit, United States

    Job Description · Job DescriptionABOUT THE [HELP DESK SUPPORT TECHICIAN] · WHO WE ARE · Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity ...