E01-C06 Journeyman Computer Network Support Specialist - Lexington, United States - EXPANSIA

EXPANSIA Lexington, United States

3 weeks ago

Description

Start Date:
Immediate

At EXPANSIA, we are focused on partnering with America's top companies to acquire new talent with speed, accuracy, and a differentiated pricing model.

We pride ourselves in acquiring top talent to ensure our clients' competitive advantage.

EXPANSIA is a service-disabled, veteran-owned small business (SDVOSB) delivering exceptional strategy and technology integration services to the U.S. Federal Government. We support several Department of Defense (DoD) and Federal Agencies across the CONUS.

OVERVIEW
Full-time/Permanent Employee

Location:
Hanscom AFB, MA

The candidate for this position will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically.

May provide assistance concerning the use of computer hardware and software, including printing,installation, word processing, electronic mail, and operating systems.

The proposed salary range for this position is $43,000-$56,000.

There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.

Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our unique mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings.

RESPONSIBILTIES
Work with a team of network engineers managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services
Install, configure, and troubleshoot network infrastructure to include UPS w/ minimal supervision, work with short timelines using latest networking technologies and provide excellent customer support for all network related services

Work on daily tasks and on-going upgrade projects to include operational support for routers, switches, IP address management, network management tools etc.

Projects include design and integration of new networks into the existing architecture
Update and maintain network topology maps, classified and unclassified
Assists in securing network systems to meet applicable DoD, AF and DISA compliance
Participate in system maintenance/optimization/performance activities of the enterprise infrastructure for classified, unclassified and other networks
Interface with vendors for warranty claims, hardware/software upgrades and other technology updates
Required to diagnose data troubles, open & route trouble tickets and handle customer support cases with third party subject matter experts through tier 3 contracted support constructs and ensure proper and timely resolutions
Be disciplined in approach to operational excellence and execute detailed record keeping for adherence to locally established and required military processes and procedures services which ensure that networks are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies
Required to research technical issues and develop solutions using strong attention to detail
Support emergency operations on an as needed basis 24/7 & respond to all operational needs according to contract parameters

KEY QUALIFICATIONS

Clearance:
Active Secret Clearance

Education:
Associate degree in IT, Mathematics or Computer Science and 3+ years' experience in a Network role.

Substitution:
Additional 2 years' relevant experience may substitute for the degree
KEY KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

DoD 8570 Certification, CompTIA Security + is required
Hands-on experience in configuration/installation of Cisco/Juniper product line of routers/switches, a must
Strong network debugging and network troubleshooting skills required
Working knowledge of DHCP, NMS - Orion NPM/NCM, Cisco ISE, Wireshark etc. needed.
Flexibility with hours - required
Strong working knowledge and excellent troubleshooting skills of Layer 3 & Layer 2 protocols in a VoIP environment is a must
Strong network debugging and troubleshooting skills required
Working knowledge of IP address Management/DHCP/Radius/Syslog/DNS is required
Knowledge of W2K16/W2K19 is an added plus
Good understanding of cabling (Fiber/CAT5E etc.)
Knowledge of Firewalls/Proxies/UPS is required
Proficient with network hardware and related software
Critical thinking skills for problem identification and resolution
Create and maintain operational procedures, topology maps using Visio
Must be self-motivated and have the ability to work effectively in a team environment.
Support emergency operations on an as needed basis 24/7 & weekend work maybe required as project or issues warrant
Strong written, organizational and verbal communication skills
Strong customer service skills
Ability to lift 50+lbs is required.

EXPANSIA is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities
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