Child Support Specialist I - Lexington, United States - Kentucky Personnel Cabinet

Kentucky Personnel Cabinet Lexington, United States

3 weeks ago

Description

Advertisement Closes 5/19/2024 (8:00 PM EDT Child Support Specialist I Pay Grade 12 Salary $43, Annually Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | HR/WK Hiring Agency Cabinet for Health & Family Services | Department for Income Support Location 455 Park Place
Suite 120-B
Lexington, KY 40511 USA

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time. Description The Department for Income Support, consisting of Disability Determination Services and Child SupportEnforcement, are looking for an enthusiastic go-getter to learn the basic casework activities in the ChildSupport Enforcement, Northern Bluegrass Section.

Candidates should be able to learn the program, have good communication skills, and be able to provide assistance tocustomers and other agencies regarding the distribution of Child Support services. To be successful as a ChildSupport Specialist I, candidates should be professional, polite, courteous, comfortable with computers, and willing to meetchallenges/deadlines. Responsibilities and duties include, but are not limited to:

Under direct supervision, learns to perform child support activities designed to develop knowledge andunderstanding of the Child Support program's policies and procedures.

Learns to complete basic child support casework activities in accordance with child supportpolicies and procedures by assisting with case initiation, determination of paternity, and/ororder establishment.

Learns to work with various agencies and individuals to resolve child support issues.

Corrects and updates information in the child support system.

Learns to provide casework assistance to contracting official staff in the County Attorneysoffices.

Learns to interpret policy and procedures for contracting official staff, customers, and otheragencies.

Performs other duties as assigned.

The ideal candidate should have:

Good customer service skills

Ability to work directly with the public

Desire to help others

The Cabinet for Health and Family Services (CHFS) participates in E-Verify and will provide the federalgovernment with your Form I-9 information to confirm that you are authorized to work in CHFS will onlyuse E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities,please contact Department of Homeland Security (DHS) at or . Minimum Requirements EDUCATION: Must complete two years (54 semester hours) from a college or university.
EXPERIENCE, TRAINING, OR SKILLS: NONE
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering Food Stamps, the Kentucky Transitional Assistance Program, Medical Assistance, Child Support, or other public assistance programs will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Performs job duties in an office setting. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS

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