Field-based Appliance Repair Technician - Charlottesville, United States - Via Appliance Repair

Via Appliance Repair
Via Appliance Repair
Verified Company
Charlottesville, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Enjoy the convenience of leaving directly from your home in a company-provided vehicle to your first call.

Benefits/Perks

  • Insurance: Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term Disability, Accident and Critical Illness
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Paid Holidays
  • Retirement Plan
  • Bonus Pay
  • Paid Training
  • Growth and Career Advancement Opportunities

Job Summary


Join our team today We are currently seeking a skilled, appliance repair technician who excels in delivering outstanding customer service.

Immediate openings are available for experienced technicians specializing in
Whirlpool Brand Service.


Responsibilities

  • Meets with customers in their homes or places of business, providing a personalized and exceptional service experience.
  • Engage with customers to identify service issues, explain necessary repairs, and provide estimates when required.
  • Exceed performance metrics to qualify for performance incentives.
  • Expertly diagnose and repair major appliances, including refrigerators, washers, dryers, stoves (gas/electric), microwave ovens, and dishwashers.
  • Complete all required training courses to ensure technician competency and actively seek to remain an expert in the repair industry.
  • Safely operate company vehicles when traveling to customer locations.
  • Utilize handheld devices to update work orders digitally, contributing to a paperless work environment.
  • Consistently deliver a superior 5star customer experience.

Qualifications

  • Enthusiastic and customer serviceoriented attitude.
  • Knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.
  • Willingness to learn and develop new skills.
  • Experienced with refrigeration sealed system repair
  • Must have a valid driver's license.
  • Proficient in English (bilingual skills are advantageous).
  • Ability to lift or maneuver objects weighing up to 50 pounds.
  • High school diploma or equivalent.
  • Prior experience in appliance repair, HVAC, electrical, or related fields is preferred.
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