Business Manager - Spring Green, United States - Wilkinson Auction & Realty Co., LLC

Description

Wilkinson Auction & Realty Co., LLC and its affiliated businesses are an integrated professional services firm offering auction services, real estate brokerage services, legal services, and title insurance services.

We are looking for a business manager to manage large portions of these businesses to free the salespeople to deliver sales.

• Creating and updating online bidding catalogs;
• Reviewing and processing motor vehicle titles for trucks, trailers, and cars sold at auction;
• Clerking, cashing, and handling online bidding at live, inperson auctions;
• Occasionally helping set up live auction sites;
• Obtaining and tracking customer payments for online or offsite purchases;
• Tracking auction proceeds, expenses, and consignor payments;
• Handling frontline client requests and communications.

• Acting as a transaction coordinator for 1 or more real estate agents;
• Answering front line questions from real estate agents, buyers, customers, and others;
• Scheduling and, if licensed, conducting real estate showings;
• Assisting with closings, with a notary license;
• Onboarding new customers.

• Acting as customer outreach coordinator, to provide multiple points of contact with customers per year and to plan and execute customer appreciation events;
• Tracking customers through a CRM;
• Ordering and placing swag and customer gifts.

• Handling payroll and employee withholding tax reporting;
• Handling accounts payable and accounts receivable;
• Handling sales tax reporting;
• Manage record storage and retention processes;
• Handling worker's comp insurance audits and other insurance related issues;
• Managing banking relationships;
• Manage IT vendor relationships;
• Ensuring that licensed producers complete their education requirements and that their licenses are uptodate;
• Pick up and deliver tools, equipment, and supplies to offices or auction locations as needed.

• Execute ideas and plans from ownerproducer.

• Review and implement new payment systems, such as Stripe or Venmo;
• Create a customer sales tax database that ensures we have sales tax exemption forms in place for customers;
• Create a CRM and a customer experience process designed to "increase stickiness" and implement "limoin, limoout" service;
• Help develop SOPs for various recurring business processes.

• Flexible schedule
• Paid time off
• Professional development assistance

• 8 hour shift
• Monday to Friday
• No nights
• Weekends as needed

• Spring Green, WI (required)

• Spring Green, WI: Relocate before starting work (required)