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Helpdesk Technician - San Antonio, United States - Danta Technologies
Description
Looking for a L2 Helpdesk/Service Desk Support Engineer at San Antonio, TX (Onsite position)NOTE :
WE ARE LOOKING FOR RESOURCE WHO HAS STRONG EXPERIENCE ON HANDLING HIGH FLOW CALL ENVIRONMENT, TICKETS IN SERVICEDESK/CALL CENTER, HELPDESK SLA's
Job Description:
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)
1+ years PC support experience, 6+ months call center support
1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send.
Effective communication, efficient call handlingNotes:
Benefits:
Danta offers a compensation package to all W2 employees that are competitive in the industry.
It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.