End - User Support Associate - Clearwater, United States - BayCare
Description
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area.Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.
With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Responsibilities:
- The End-User Support Associate is an entry level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system.
- This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
- Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
- The End-User Support Associate is required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
- The End-User Support Associate also provides basic phone support and support of mobile devices.
- Performs other duties as assigned.
Minimum Qualifications:
- HS Graduate or Equivalent GED
- 1 year of Computer Related experience required
Facility:
BayCare Health System, IS Customer Relationship Mgmt-BCHS (Powell Pavilion)
Location:
Clearwater, FL**
Status: Full Time, Exempt: No**
Shift Hours: 7:30a to 4p**
Weekend Work: None**
On Call:No**
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
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