- Receive and respond accurately and professionally, to customer inquiries/concerns
- Respond to all of the customer's inquiries utilizing all available resources and program knowledge; researching and exploring answers
- Identify and escalate unresolved inquiries to management
- Accurately and thoroughly record all interactions in the PHA system of record
- Defuse and deescalate irate customers as to ensure great customer experience
- Verify and update customer information
- Identify and escalate priority issues
- Perform data entry into SharePoint, and PHA business system
- Provide excellent customer service to participants, landlords, co-workers, clients and
- Vendors
- Obtain certification in Housing Choice Voucher Basics within 120 days of employment
- Ensure regular attendance and punctuality
- Perform other duties as assigned
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Customer Service Rep(01401)
17 minutes ago
Domino's Pizza LLC Frankfort, United StatesWe are currentlyseeking enthusiastic candidates to answer phones, enter pizza orders intocomputers and learn how to make the worlds greatest pizzas from start tofinish. This job will require a positiveoutlook and a willingness to deal with the gener Customer Service, Service, Res ...
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Cabinet Showroom Customer Service Rep
2 weeks ago
N-Hance of Stamping Ground Frankfort, United StatesJob Description · Job DescriptionBenefits:Company parties · Employee discounts · Opportunity for advancement · We are looking for a part-time customer service rep to work in our showroom located in Frankfort, KY. The showroom showcases our KPS Cabinetry as well as our N-Hance Cab ...
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Customer Service Rep
3 weeks ago
Nan McKay & Associates Frankfort, United StatesPOSITION: Customer Service Representative · SUPERVISOR: Customer Service Supervisor · STATUS: Non-Exempt · DEPARTMENT: Call Center · SUMMARY · The position duties include a wide · range of call center activities related to providing Customer service to · Housing Choice Vou ...
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Part Time Customer Service Rep
6 days ago
Nan McKay Frankfort, United States Part timeSUMMARY · The position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. · SUPERVISION RECEIVED AND EXERCISED: · Operates under the direct general sup ...
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Customer Service Rep
3 weeks ago
Domino's Franchise Harrodsburg, United StatesJob Description · Job DescriptionJob Description · Domino's Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride. · Why work for us: · • Schedule ...
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Patient Services Rep
4 weeks ago
Unavailable Lexington, United StatesOverview · CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network ...
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Customer Service Rep
3 weeks ago
Domino's Franchise Lexington, United StatesJob Description · Job DescriptionJob Description · Your primary job will be to answer the phone on the earliest ring possible after the Caller ID is activated. Greet the customer immediately as they enter the store with welcome to Domino's and treat the customer as you would a gu ...
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Customer Service Rep(01359)
3 weeks ago
Domino's Franchise Lexington, United StatesJob Description · Job DescriptionJob Description · ABOUT THE JOB · We are currently · seeking enthusiastic candidates to answer phones, enter pizza orders into · computers and learn how to make the world's greatest pizzas from start to · finish. This job will require a positive · ...
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Termite Control Service Rep
2 weeks ago
MccloudServices Nicholasville, United StatesJob Description · Job DescriptionBenefits Start Day 1 for Full-Time Colleagues - No Waiting Period · For more information about our benefits, see below · We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across m ...
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Patient Financial Services Rep/UKHC
4 weeks ago
University Of Kentucky Lexington, United States Full timeRequired License/Registration/Certification · None Physical Requirements This position requires regularly sitting at a computer workstation for extended periods, talking on the phone, or presenting on Zoom with a camera on, and performing tasks with repetitive motions most of th ...
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Patient Access Services Rep/UKHC
2 weeks ago
University Of Kentucky Lexington, United States Full timeRequired License/Registration/Certification · None Physical Requirements Sitting at computer workstation for extended period, repetitive motions: data entry, and standing or walking with objects up to 10 lbs. Shift Week 1: Thursday, Friday, & Saturday 6:45am – 7:15pmWeek 2: Sund ...
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Customer Service Rep
4 weeks ago
Domino's Pizza LLC Harrodsburg, United StatesCompany Description · Job Description · Domino's Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride. · Why work for us: · •Schedule - We offe ...
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Patient Service Rep
3 weeks ago
Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Lexington, United StatesPatient Service Rep Needed for Spaulding Outpatient Center in Lexington · Shift: Monday - Friday (40 hrs.) · Schedule: Maybe eligible for one day remote work, after successfully completing 90 day · Bonus: $1,000 Sign-on · Summary · Oversee and perform all activities associat ...
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Patient Service Rep
4 weeks ago
Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Lexington, United StatesPatient Service Rep Needed for Spaulding Outpatient Center in Lexington · Shift: Monday - Friday (40 hrs.) · Schedule: Maybe eligible for one day remote work, after successfully completing 90 day · Bonus: $1,000 Sign-on · Summary · Oversee and perform all activities associat ...
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Patient Service Rep
2 days ago
Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Lexington, United StatesPatient Service Rep Needed for Spaulding Outpatient Center in LexingtonShift: Monday - Friday (40 hrs.)Schedule: Maybe eligible for one day remote work, after successfully completing 90 dayBonus: $1,000 Sign-onSummaryOversee and perform all activities associated with the outpatie ...
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Customer Service Rep
4 weeks ago
Applied Industrial Technologies Lexington, United States** Customer Service Rep** · Location: Lexington, KY, US, 40511 · Company: 1100-Applied Industrial Technologies Customer service professionalsdont pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more than j ...
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Customer Service Rep
3 weeks ago
The Hertz Corporation Lexington, United StatesAre you a patient person who enjoys helping and communicating with the public? Do you prefer a professional workplace where the focus is on details and getting things "right"? You are concerned with accuracy and like to have the necessary training to become an expert. · Is this y ...
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Patient Services Rep
4 weeks ago
CommonSpirit Health Lexington, United StatesOverview: · CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network ...
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Customer Service Rep
5 days ago
Hertz Lexington, United StatesJob Description · Are you a patient person who enjoys helping and communicating with the public? Do you prefer a professional workplace where the focus is on details and getting things "right"? You are concerned with accuracy and like to have the necessary training to become an ...
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Patient Service Rep
5 days ago
Mass General Brigham Lexington, United StatesSupport is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities. Support is provided to other staff to ensure effective orientation and continuous development to achieve per Patient, Service, Retail, Hea ...
Part Time Customer Service Rep - Frankfort, United States - Nan McKay & Associates
Description
SUMMARYThe position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders.
SUPERVISION RECEIVED AND EXERCISED:
Operates under the direct general supervision of a Supervisor; the Customer Service
Representative exercises no supervision over other employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work
being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
High School Diploma; Education equivalent to a two-year degree from a regionally
accredited institution in Public Administration, Social Science or a closely related field
preferred; Alternatively, a minimum of two years of progressively responsible work
experience for a public agency, or related work in the social service, community service,
customer service and/or call center environments.
Must be able to communicate effectively both orally and in writing (bilingual
English/Spanish or English/Creole preferred); possess strong typing and computer skills
with knowledge of Microsoft Office products; possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work producton time.
