Public Safety Information Systems Analyst - Stockton, United States - City of Stockton

City of Stockton

Verified Company

Stockton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

DEFINITION:

The City of Stockton Fire Department is currently seeking to find an experienced Public Safety Information Systems Analyst. The vision of the Stockton Fire Department is "community service with excellence."

CLASS CHARACTERISTICS:

PRINCIPAL DUTIES (Illustrative Only):

Duties may include, but not limited to, the following:_
Administers, maintains, and evaluates Police and Fire Information Technology (IT) systems used in the Public Safety dispatch centers.
Serves as a liaison with system software and hardware suppliers and vendors; monitors contracted services for quality and compliance with City standards. Serves as program management focal point on a variety of projects related to public safety IT systems; evaluates public safety operational requirements; researches and develops information systems solutions; monitors project performance and compliance with applicable specifications.
Assists in administering, maintaining and evaluating the mobile and portable radio infrastructure for the respective dispatch center and 24hour personnel.
Monitors, analyzes, enhances, and maintains a comprehensive geographic information system (GIS), which includes updating the base map layer, common place layer, and additional layers as specified.
Extracts and analyzes data from dispatch and public safety databases; interprets and prepares data for studies, reports, and recommendations for public safety agencies.
Performs technical writing duties in the development, production and maintenance of system documentation, instructional materials, and procedural manuals; creates and updates Public Safety IT system Standard Operating Procedures.
Collaborates with other departments to obtain and share data to ensure the data and software meets standards; exchanges knowledge and technology; performs necessary updates and upgrades of Public Safety dispatch IT equipment.
Troubleshoots problems as they arise on a 24/7 basis; responds to afterhour calls reported by users; serves as escalation for oncall technicians.
Represents the City with dignity, integrity, and the spirit of cooperation in all relations with staff and the public.
Fosters an environment that embraces integrity, service, inclusion, and collaboration.
Is an integral team player, which involves flexibility, cooperation, and communication.
Builds and maintains positive working relationships with coworkers, other City employees and the public using principles of good customer service.
Performs related duties as required.

QUALIFICATIONS:

Knowledge of:

Methods and techniques of hardware and software configuration and installation;
Methods and techniques of troubleshooting hardware and software problems;
Principles, practices, methods, and techniques used in computer systems development, maintenance, and administration;
Principles and practices of GIS concepts;
Principles and practices of database maintenance and administration; and
Principles and practices of system security and administration.

Skill in:

Performing systems development, implementation, maintenance, and administration duties;
Evaluating, testing, implementing, monitoring, and supporting computer systems;
Analyzing systems operating issues;
Troubleshooting, diagnosing, and resolving systems, hardware, and software problems;
Researching, analyzing, and evaluating new systems;
Developing and coordinating training programs and materials;
Responding to requests and inquiries from system users; and
Working independently to achieve goals and objectives, making sound judgments and decisions.

Education/Experience:

Equivalent to a Bachelor's degree from an accredited college or university with major course work in engineering, computer science, mathematics, or a closely related field
and four years of work experience at a level equivalent to the City's class of Systems Analyst II.

Extensive systems operation or administration experience may be substituted for education on a year-for-year basis to a maximum of four years.

Other Requirements:

Must possess a valid California Class C driver's license to work at remote user sites.
Must pass an extensive background investigation, which includes fingerprint clearance.

Physical/Mental Abilities:

Mobility
Frequent sitting and walking; occasional bending, squatting, climbing, kneeling, crawling, and twisting;

Lifting/Carrying

Frequent lifting/carrying up to 50 pounds;

Vision

Ability to read fine print, and/or normal type size print, and detect color; ability to read and see PC screens; ability to read and produce printed material and information displayed on a visual display terminal;

Dexterity

Frequent fingering (typing, picking, pinching), repetitive use of both hands; occasional simple/power grasping, fine manipulations, pushing/pulling and reaching above and below shoulder level;

Hearing/Talking