Clinical Nurse Liaison - Conway, United States - Lower Cape Fear LifeCare

Description

Job Description

Give your passion a purpose – join our amazing team

Joining the Lower Cape Fear LifeCare team means embarking on a journey where your passion finds purpose every day. As an award-winning nonprofit hospice and palliative care provider nestled in the scenic beauty of Wilmington, NC, we've been dedicated to serving individuals and families for over 40 years across southeastern North Carolina and northeastern South Carolina.

What makes us stand out? Our commitment to your well-being and growth:

1. Fast-Track Benefits Activation: Health, dental, and vision coverage kick in first of the month following 30 days into your journey with us, ensuring your peace of mind and health are top priorities from the start.
2. Low-Cost and No-Cost Health Insurance Plans: There are plenty of options to tailor our health insurance plans to meet your needs, including a free employee-only health plan option.
3. Virtual Health Care Options: MediOrbis offers unlimited virtual doctor visits and mental health services at absolutely no cost to you with our healthcare plans.
4. Embrace Work-Life Harmony: You'll earn 27 paid days off during your first year as a full-time employee, because we believe in nurturing your personal time to recharge and thrive.
5. Fuel Your Ambitions: Pursue your educational dreams with our tuition reimbursement program, providing up to $5,000 annually to fuel your career growth and aspirations. We're also a qualified employer under the federal Public Service Loan Forgiveness program.
6. Secure Your Future: We've got your back with company-paid life and long-term disability insurance, ensuring your peace of mind and security for you and your loved ones.
7. Retirement Made Bright: Invest in your future with our 403(b) Retirement Plan, featuring a generous 50% employer match on the first 4% contributed to start with. As your tenure grows, so does your employer match Plus, you're fully vested after just three years.
8. Recognition That Matters: Your contributions don't go unnoticed here - we celebrate your milestones and successes every step of the way Through our partnership with AwardCo, we recognize and appreciate your hard work and dedication with meaningful rewards and recognition programs.
9. Thriving in a Supportive Culture: Our culture is rooted in collaboration, compassion, and respect. We foster a supportive environment where every team member is valued, heard, and empowered to make a difference. Together, we create a community that not only cares for our patients and families but also uplifts and supports each other. Join us and become a part of a culture that fosters growth, camaraderie, and meaningful connections.

JOB SUMMARY

The Clinical Nurse Liason works under the supervision of the Director of Business Development with clinical supervision from Patient Access Manager. Develops well-informed, responsive relationships through business development efforts and marketing with referral sources. Facilitates referrals by gathering and interpreting medical and financial data, meeting with patients/families/case managers/providers to ensure optimal transition to LCFL services, coordinating transfers and discharges, assessing appropriateness, and beginning admission if appropriate. Acts as a resource/consultant to assess patient needs, through effective communication and education regarding the various programs offered by LCFL. Works to develop and maintain business partnerships, increase census and length of stay. Generates referral growth through effective sales contacts, calls, and presentations. Participates in various aspects of outreach, marketing, education, networking, and community relations. Responsible for meeting set goals. Responsible for overall development and referral growth of assigned territory. Supports the development and execution of agency marketing and engagement plan. The Professional Registered Nurse is also responsible for continuing his/her own personal development to enhance practice and the profession of Nursing. Works with Palliative Care Nurse Practitioners and Physicians. Performs other duties as assigned.

PRIMARY JOB DUTIES

1. Acts as a marketing, sales liaison, and referral source to physicians, facility staff, hospital staff, patients, and families when appropriate, and other health care providers regarding end-of-life issues and palliative care.

2. Acts as a resource for referral partners to assist with assessing patients for appropriateness of admission to LCFL programs.

3. Coordinates transition of hospital inpatients, facility patients, and home care patients to the appropriate LCFL program.

4. Analyzes trends and patterns in referrals and admissions to identify needs and to develop marketing strategy.

5. Actively identifies barriers to service in the community, physician offices, facilities, and hospitals; takes an active role in solutions/resolutions by providing excellent customer service.

6. Acts a liaison between LCFL and referral sources by providing service information to physicians within hospital, long term care and assisted living settings as well as patients and families and other providers of health care.

7. Coordinates engagement strategies and activities for consistent community outreach, education, awareness, and involvement.

8. Organizes and performs work effectively and efficiently.

9. Maintains and adjusts schedule to enhance program performance.

10. Demonstrates positive interpersonal relations in dealing with all members of the team and works in conjunction with the Physician/Nurse Practitioner.

11. Maintains and promotes customer satisfaction

12. Effectively demonstrates the mission, vision, and values of Lower Cape Fear LifeCare on a daily basis.

JOB SPECIFICATIONS

1. Education: Graduate of an accredited school of nursing, either through an AD, Diploma or BSN program. Degree in business, marketing, or related field preferred.

2. Licensure / Certifications: Current license to practice professional nursing in the State of North Carolina or South Carolina depending on position location.

3. Experience: Two years experience. Prefer hospice or home care. Prefer experience in marketing, public affairs, community relations or hospital liaison nurse.

4. Essential Technical / Motor Skills: Ability to speak clearly to communicate with patients, families, physicians, and staff. Good command of the English language. Computer experience helpful.

5. 5. Interpersonal Skills: Ability to develop positive interaction with patients, families, physicians and staff and other health professionals to effectively communicate and educate about hospice services and end-of-life care. Strong verbal and written communication skills. Highly self-motivated and self-disciplined. Flexible.

6. Essential Physical Requirements: Ability to move freely. Ability to work long hours and manage stressful situations.

7. Essential Mental Abilities: Ability to define problems, collect data, establish facts, and draw valid conclusions. Requires higher level of mental faculties accompanied by short and long-term memory.

8. Essential Sensory Requirements: Touch, sight, hearing, ability to organize thoughts, facts, and ideas. Ability to translate the written word.

9. Exposure to Hazards: May be exposure to blood and body fluids, infectious diseases, needle puncture wounds. May encounter patients and other situations which present a potential threat to personal safety.

10. Hours of Work: Flexibility with schedule required. Weekends, holidays, evening, and early morning hours will be required from time to time.

11. Population Served: Physicians, RN's, facility administrators, discharge planners, social workers, other health professionals, insurance specialists, public, community leaders, vendors. All patient populations from infants through geriatric with life limiting illness.

12. Driving: Will be required to drive. Must have reliable transportation. Will be subject to the Safe Driver Policy.