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Northbrook

    Customer Retention Specialist - Northbrook, United States - Endurance

    Endurance
    Endurance Northbrook, United States

    1 week ago

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    Description
    Bilingual Customer Retention Specialist Job Summary
    Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives As a Retention Specialist (Bilingual/Spanish Speaking), your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.

    Key Responsibilities:
  • Consistently increase retention rates and achieve retention goals.
  • Superb listening skills with the ability to overcome customer's initial concerns and objections.
  • Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides.
  • Strong background in a call-center environment
  • CRM and technology aptitude to handle multiple platforms at a high volume and fast pace.
  • Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract.
  • Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations.
  • Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving
    • Key to Success:
  • Fluent in Spanish and English
  • High school diploma or GED certificate.
  • Minimum 2 years of Retention experience or in a similar role
  • Minimum 2 years of Sales experience
  • Experience in customer support and conflict resolution.
  • Computer proficiency.
  • Phone communication skills.
    • The candidate(s) offered this position will be required to submit to a background investigation. Our Benefits Include:
    As an industry leader, Endurance provides competitive compensation with full and part-time opportunities—but that's just the beginning. Our benefits include:
  • Competitive salary with uncapped commission potential.
  • Paid training and upward mobility —we invest in your growth.
  • Casual dress code
  • A company culture that supports balancing your work and personal life, including company events, bonding experiences and a work from home environment
  • Additional bonus and incentive opportunities
    • Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter.
    Equal Employment Opportunity
    Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

    About Endurance
    Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and learning and growing opportunities.

    When you work for Endurance, you're working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community.

    Therefore, we've been honored as a top place to work, including multiple StevieR Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power's "50 Best Companies to Sell For" and consistently makes industry lists from Crain's and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
    Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.
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