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    Full-Time Cashier/Receptionist - Austin, United States - AutoNation Toyota South Austin

    AutoNation Toyota South Austin
    AutoNation Toyota South Austin Austin, United States

    1 week ago

    Default job background
    Full time
    Description

    Overview:

    Position Overview

    The Service Loyalty Coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

    What are the day-to-day responsibilities?

    • Ask the customer qualifying questions to uncover needs and directs calls appropriately
    • Ensures that service consultants receive messages promptly
    • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
    • Provide reporting to dealership management
    • Collect retail charges from the customer in cash, check or authorized charge account
    • Provide customers with the proper change and/or receipt
    • Properly process and document charge purchases according to the policies established by the Controller
    • Close all internal repair orders promptly and route to Billing Clerk for processing
    • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

    What are the requirements for this job?

    • High School Diploma or Equivalent
    • One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
    • Ability to read, write, add, subtract, divide and comprehend written instructions and information
    • 6-12 months previous work experience (preferred)
    • Demonstrated customer service skills
    • Demonstrated communication and interpersonal skills
    • Previous industry experience (preferred)
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