E-zpass Account Specialist - Baltimore, United States - Maryland Department of Transportation

Maryland Department of Transportation

Verified Company

Baltimore, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland.

For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities.

We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and - most importantly - our employees to achieve these goals.

The duties for this position include, but are not limited to, the following:

Oversee administrative tasks related to overdue toll payments;
Serve as the intermediary between customers, E-ZPass Customer Service, the Motor Vehicle Administration, and the Maryland Central Collection Unit;
Conduct extensive research of customer accounts toll history;
Research and interpret customer data for escalation and communication with other agencies;
Report and track resolution of customer issues;
Prepare and review court research with court liaison prior to hearings;
Provide video tolling and citation knowledge and customer account information for court cases;
Manage court dispositions and customer accounts;
Assist management with tolling projects and outreach events; and
Resolve inquiries/conflicts and conduct followup activities with customers and related agencies.
Employees in this position will report to the E-ZPass Account Specialist Lead.
The current vacancy is located in Baltimore, MD. Hybrid telework schedules may be available for this position. The eligible list established from this recruitment may be used to fill future vacancies at other facilities throughout the Maryland Transportation Authority.

MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, tuition reimbursement, and more *May be prorated based upon start date.

Qualifications:

MINIMUM QUALIFICATIONS:

Education:
Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:
Four (4) years of experience in administrative staff or professional work.

One (1) year of this experience must have been in financial/business account management or
reconciliation in financial/business accounts (e.g., research and investigative work within accounts).

Strong communication skills
Experience in public representation for an organization

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This statement contains a SELECTIVE QUALIFICATION, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities).__ No substitutions are allowed for a Selective Qualification._**
_ _

If you have held
_more than one (1) position at the same employer_, please list each position that you held and the length of time that you held each position.

Notes:

Licenses & Certifications:

None