Hotline Coordinator - Brooklyn, United States - Met Council on Housing

Description

The objective of the Hotline coordinator is to empower New York City Tenants and volunteers by providing essential information about how to assert their rights and engage them in the advocacy and organizing work of the Met Council.

In addition, the hotline coordinator will supervise phone banks or calling campaigns to elected officials.

The hotline coordinator will also provide some basic administrative support to the staff of the Met Council on an as-needed basis.

The Met Council Tenant Rights Hotline is the longest-running Housing Hotline in the city serving 3,000 callers a year.

It is often the first place that tenants turn to for help when facing eviction or problems with their landlord.

Met Council stands apart from other housing service providers with our model of mutual aid and empowerment. Our hotline is run by tenant volunteers, many of whom came to us because of their own housing problems. They provide tenants rights information, support, and political education.

We believe that tenants are often the best resource to other tenants and we encourage those who have benefited from our services to give back to other tenants.

For 60 years, the Met Council has been educating, empowering and organizing renters in a city and state dominated by the real estate industry.

In 2019 we won a historic victory by strengthening New York State's rent stabilization system, which will protect the affordability of a million apartments, and the lives of over two million New Yorkers.

Through the hotline we are helping to educate renters about their new rights.

The Hotline coordinator will provide on-site supervision 20 hours a week on the following schedule:

Mondays:

PM

Wednesdays:

PM
Fridays: - 5
PM

Responsibilities:


Manage the volunteer-run Tenant Help Hotline:

• Provide ongoing training and evaluation to volunteers regarding tenant rights and housing laws.
• Create and edit content for the "Questions and Answers" section of the website.
• Maintain a database of hotline callers and generate reports.
• Update hotline form as needed.
• Develop hotline outreach materials such as flyers and social media content.
• Create documents to keep volunteers updated.
• Ensure excellent caller experience by providing accurate and helpful information and excellent customer service.
• Offer callers the opportunity to get involved with Met Council and the housing movement.
• Implement a method to measure hotline outcomes and results.
• Troubleshoot basic computer and phone problems.

Clinics:

• Attend clinics and help find locations.
• Ensure coverage for each clinic day.
• Maintain a positive relationship with clinic hosts.
• Ensure flyers are up to date.
• Solicit donations.
• Ensure signup and notes are taken.
• Closeup the clinic.

In-office tasks:

• Assign tasks to volunteers during downtime.
• Conduct phone banking and mailings.
• Maintain cleanliness and tidiness of hotline space.

Recruit and Train Members and Volunteers to be tenant advocates and leaders:

• Recruit, train, and supervise diverse and multilingual volunteers to staff the hotline.
• Ensure minimum staffing requirements for daytime and evening shifts, including having at least one Spanish speaker per shift.
• Recruit Spanishspeaking volunteers and promote the hotline in Spanishlanguage media.
• Increase Spanish calls to 15%.
• Recruit one facilitator and one member lead for each clinic.
• Engage members and volunteers in the organizing and advocacy work of Met Council by identifying leadership development opportunities.
• Perform other responsibilities as necessary.

Administrative Responsibilities:

• Assist with outreach and meetings for discretionary funding.
• Update select parts of the website.
• Maintain the 8x8 phone system.
• Produce monthly reports on Hotline statistics, including calls received and answered.

Required Education & Experience:

• Experience in recruiting and managing volunteers.
• Experience in conducting trainings, teaching, or public speaking.
• Experience in organizing and leadership development.
• Experience in the field of Housing, Homelessness, or Tenant Rights is a plus.
• Bilingual (English/Spanish) is a plus.

Core Competencies:

• Strategic Thinking
• General Management & Supervision
• Interpersonal Skills
• Presentation & Teaching
• Multitasking

Supervisory Responsibilities:
To be determined for Hotline and clinic team members.

Work Environment:
Most work will occur in an office setting

Physical Demands:
This role requires sitting, bending, standing, and ongoing phone and computer usage.


Job Type:
Part-time


Pay:
From $22.00 per hour


Expected hours:
No less than 20 per week

People with a criminal record are encouraged to apply


Ability to Relocate:

• Brooklyn, NY 11238: Relocate before starting work (required)

Work Location:
In person